Reservations & Sales Support

A unique opportunity available for a passionate candidate looking for flexible, part time work in the tourism industry.
We are a small but close remote team specialising in Australasian travel looking for someone to join our crew to assist with our growing business.
Although general day-to-day work responsibilities will be remote and working from home, ideally our candidate is based in or is willing and able to travel easily to Swansea on semi-regular occasions. However, applications are open to those outside the South Wales area.
Duties and responsibilities
* Part time – 25 – 30 hours per week
* Salary range – £22,000 – £25,000 per annum
Key focuses
* Handling day-to-day reservation enquiries within a shared inbox
* Processing bookings and general reservations duties
* Supporting our travel agent partners by providing excellent customer service
* Providing support to our Sales Manager with general sales duties and tasks including those listed below
Sales focuses
* Assisting with various marketing campaigns
* Creating and assisting with slideshow presentations
* Assisting with analysing sales performances and reporting
* Assisting with e-marketing duties
* Organising and collating internal resources and databases
* Assisting with back office and website management
Experience and qualifications
* Australian destination knowledge essential
* Asian destination knowledge desired
* Previous experience within the travel industry desired – including employment with travel agencies, tour companies and wholesale agencies.
* Previous customer service / reservations and/or sales administration experience desired.
* Experience with e-marketing, website and CRM platforms desired.
* Previous Hybrid / Remote work desired as self-motivation and ability to work autonomously are required skills
* Competence using platforms such as Canva to create presentations / marketing collateral desired
* Travel experience required – Australian travel experience essential
* Competence using Office 365 including Outlook required.
Working with the team
* Swansea / South Wales based, or willing to travel to Swansea on semi-regular basis.
* Liaise and work with colleagues via Microsoft Teams across various timezones.
Benefits
* Semi-flexible remote working in a small trust-based team.
* Experience working in a unique business within the exciting travel industry.
* Opportunity to grow within the company and expand duties in the future.
* Discounted travel opportunities within our destinations
Company culture
* We’re a small but passionate team working in an exciting industry with a wide range of partners and opportunities.
* We’re an Australian company operating in the European market for over 15 years
* Being a small team, we need people who are passionate and willing to work as a team which at times involves stepping in to cover a wide range of duties across the business.
If you love travel, are passionate about Australia and the Asia/Oceania region and have a desire to work within a small, remote and flexible company – we would love to have you join us!
Please contact us with your CV and cover letter to express your interest in applying
Only candidates based in UK and eligible to work in UK are allowed