Resident Engagement Officer

Resident Engagement Officer

Salary - £16,362

Contract - Permanent, Part-Time (17.5 hours/week - flexible)

Location - Stratford, London

Department - Customer Service

Reports to - Executive Director of Customer Services

Summary

Morgan Hunt is partnering with a leading social housing provider, seeking a talented Resident Engagement Officer to join their Customer Services team. The Resident Engagement Officer will lead the delivery of the organisations Resident Engagement Strategy, ensuring residents, particularly those from migrant and refugee backgrounds are at the centre of service design, decision-making, and community-building. This role empowers residents to influence improvements, foster inclusion, and help shape a thriving, supportive environment.

By championing meaningful engagement across the organisation, the officer will build trust, improve transparency, and strengthen collaboration between residents. Their work will not only boost satisfaction but also generate valuable insights to guide service design, advocacy, and the organisations continued growth as a trusted, responsive housing provider.

Key Responsibilities

• Lead and evolve the Resident Engagement Strategy in line with the organisations Corporate Plan and regulatory standards.
  
• Design accessible, inclusive initiatives to engage residents, particularly those from hard-to-reach backgrounds.
  
• Develop and support resident groups, forums, and digital platforms.
  
• Facilitate consultations; gather and act on feedback to drive service improvements.
  
• Promote co-design and shared decision-making.
  
• Plan and deliver workshops, events, and inclusion activities.
  
• Work closely with internal teams and partners (e.g., Doctors of the World, RAMFEL).
  
• Promote access to external support services through joint initiatives.
  
• Track engagement activity and assess impact using robust evaluation tools.
  
• Produce clear reports and analyse satisfaction surveys to identify trends and drive improvements.
  
• Offer guidance and training to build resident capacity.
  
• Champion resident views within the organisation and signpost to relevant services.
  
• Ensure all engagement complies with legal and internal standards (e.g., Equality, Data Protection).
  
• Stay current with best practices in community engagement and issues affecting migrant and refugee residents.
  
  About you
  
• Proven track record in resident engagement or community development, ideally in social housing.
  
• Experience working with diverse communities and addressing barriers they face.
  
• Skilled in facilitating workshops, meetings (in-person/online), and using resident feedback to improve services.
  
• Collaborative experience with residents, colleagues, and external partners.
  
• Solid understanding of social housing, resident engagement, co-production, and community development.
  
• Awareness of cultural needs, vulnerabilities, and EDI principles.
  
• Strong communication, facilitation, and interpersonal skills.
  
• Ability to build trust and rapport with diverse stakeholders.
  
• Organised, able to manage multiple priorities.
  
• Proficient in Microsoft Office, databases, and digital tools.
  
• Analytical, with sound problem-solving and report-writing ability.
  
• Able to work independently and in teams.
  
• Empathetic, culturally sensitive, and resident focused.
  
• Proactive, resilient, and solutions oriented.
  
• Committed to the organisations mission, EDI values, and flexible working (including evenings/weekends when required).
  
  Values
  
  · Trust
  
  · Respect
  
  · Accountability
  
  · Customer Care
  
  · Innovation
  
  Note: This description outlines the main duties of the role and may be subject to change. The post holder will be expected to work in accordance with the organisation's Equal Opportunities and Health & Safety Policies.
  
  

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.