Sales Administrator / Internal Sales Executive

Job Title: Sale Administrator / Internal Sales Executive
Department: Sales
Reports To: Internal Sales Team Leader
Major Functional Relationships:

• Principal Purpose of the Role

To provide comprehensive support to the Sales Department by preparing technico-commercial offers, processing orders, maintaining prospect and customer records, and coordinating administrative and marketing activities to ensure efficient sales operations.

Sales Support & Quotation Management

• Prepare and submit accurate technico-commercial offers for products and services.
• Ensure prompt turnaround of quotes and commercial offer follow-ups until purchase order (PO) receipt.
• Liaise with Regional Sales Managers, agents/distributors, and internal departments to ensure alignment and timely communication.

Order Processing & Data Management

• Process POs using ERP system, ensuring correct specification configuration in collaboration with engineering and sales teams.
• Manage weekly Order Intake spreadsheet, capturing all incoming orders, additional costs, and adjustments.
• Conduct weekly audits of new orders on ERP to ensure data accuracy.
• Update and issue the Global Order Record monthly.

CRM & Prospect Management

• Attend prospect list meetings and update operations team on incoming orders.
• Prepare and issue updated prospect lists.
• Maintain and update CRM and Global Order records.

Agency & Distributor Coordination

• Provide updated dashboards on agency agreement status to Regional Sales Managers.
• Collate and submit agency document packs for internal and Trelleborg Compliance approval.
• Ensure proper filing of agreement documents per company policy.

Administrative & Marketing Support

• Liaise with Chamber of Commerce, FCO, and Embassies for document attestation.
• Assist in completing and submitting vendor questionnaires.
• Perform stock takes of brochures and coordinate reorders with marketing.
• Send brochures and marketing materials as requested.
• Assist in preparing marketing brochures, banners, and sales presenter slides.
• Suggest updates to brochures and materials to Business Development Director/Marketing Manager.

Customer Engagement & Reporting

• Send and follow up on customer satisfaction questionnaires monthly.
• Prepare product/service information packs and coordinate seminar/demo room materials.
• Perform administrative duties including visa support letters, PP letters, and sales record maintenance.
• Apply for export trade approvals and coordinate complex tender document submissions.
• Prepare reports and forecasts as required.

General

• Perform any other reasonable verbal or written requests not explicitly listed in this description.

For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge

Please also request Andrea or Maxine on Linkedin