Sales Coordinator

• Location: Coulsdon
• Job Type: Full-time & Part Time
• Hours Available: Monday to Friday 8am to 5pm, 8.30am to 5.30pm and 12.30pm to 5.30pm

Are you looking to join a growing business within a friendly and dynamic team? Three exciting opportunities have arisen for dedicated Sales Coordinators to join a vibrant and collaborative Sales team in Coulsdon. These roles are pivotal in managing customer interactions, processing quotes and orders with precision and ensuring high-quality customer experience. The Sales Coordinator will play a key role in maintaining commitment to continuous improvement and exceeding expectations.

• Process quotes and orders through multiple channels efficiently and effectively.
• Engage in upselling and cross-selling where appropriate.
• Support with tender quote input
• Proactively escalate issues and manage customer expectations.
• Build and maintain strong relationships with customers, getting to know them on a first-name basis.
• Handle calls and enquiries in line with service level agreements (SLAs).
• Follow up on quotes and manage the sales inbox.
• Contact customers for any queries on quotes/orders to ensure accuracy and adherence to company policy.
• Assist other areas of sales as required and ensure smooth handover of after-sales queries.
• Contribute to the quote conversion rate by efficiently turning quotes into orders.

• Essential:
  
  • Experience in a fast-paced customer service environment.
  • Strong customer service skills with excellent communication and listening abilities.
  • Proficient telephone manner and strong order processing skills with attention to detail.
• Desirable:
  
  • Knowledge of the plumbing industry or technical experience in the industry.
  • Familiarity with CRM systems & Microsoft Office.
  • Experience in proactive calling.

• Competitive salary and job stability.
• Opportunities for professional growth and development.
• Supportive team environment focused on innovation and efficiency.

Please apply online now to avoid disappointment.