Scheme Manager / Sheltered Housing / Building & Estate Management

Sheltered Retirement Housing Scheme Manager with excellent customer care, communication and organisational skillsis required to join a housing association based in Staines, Staines upon Thames.

ALL INDUSTRY BACKGROUNDS CONSIDERED

You won’t necessarily have experience in the facilities / building and estates sector, but the organisation recognises that transferrable skills and experience are just as valuable.

SALARY: £29,264 FTE / £18,395 Actual Annual Salary (for 22 Hours) + Generous Benefits (see below)

LOCATION: Staines, Staines upon Thames (TW18) - Fully Site Based

JOB TYPE: Part-Time, Permanent

WORKING HOURS: 22 hours per week, Monday to Friday

JOB OVERVIEW

We have a fantastic new job opportunity for a Sheltered Retirement Housing Scheme Manager with excellent customer care, communication and organisational skills.

Working as the Sheltered Retirement Housing Scheme Manager you will be responsible for providing a frontline, people-centred housing management service to retired residents, ensuring health and safety, security, and cleanliness is of the highest standard.

As the Sheltered Retirement Housing Scheme Manager you will be accountable for fire safety checks, reporting repairs, undertaking fire alarms, managing the termination of tenancies, plus much more.

DUTIES

Your duties as a Sheltered Retirement Housing Scheme Manager will include:

• Be accountable for Health & Safety and Fire safety checks including comprehensive and clearly auditable records. Effective liaison between internal departments as necessary

• Effective management of the building and estate to ensure effective health and safety management, security and cleanliness of the site. This will include things such as reporting repairs, undertaking fire alarms, conducting pull cord checks and effective recording of this

• Provide a person-centred service to customers that encapsulates the 'Retirement Living’ ethos utilising the provided tools and guides available

• Accountable for appropriate and effective safeguarding reporting and actions, in line with legislation and internal reporting systems

• Be responsible for customer engagement and consultation, facilitate customers’ aspirations for social and wellbeing activities, proactively, engaging with care, statutory, and voluntary agencies, ensuring the service and site is accessible to all

• Manage low level Anti-Social Behaviour cases in accordance with policies and procedures working with the Housing team and provide clear guidance to customers reporting ASB

• Be the point of contact and liaison with all relevant agencies, both statutory and voluntary as required

• Be responsible for regularly monitoring and reporting on the general safety and wellbeing of customers, including signposting, and referring customers to support services’ where appropriate

• Manage low level complaints or dissatisfaction on site

• Support Housing Manager with general queries relating to Service Charges

CANDIDATE REQUIREMENTS

You won’t necessarily have experience in the facilities / building and estates sector, but the organisation recognises that transferrable skills and experience are just as valuable.

• Team player

• Excellent communication skills as you will act as a first point of contact for tenants

• Knowledge of safeguarding essential

• Organisational skills, including time management and ability to meet targets

• Ability to work under own initiative

• Educated to GCSE level or equivalent in Math's and English (Grades A*- C)

• Intermediate IT skills

• Social care related qualification desirable

• Social care experience and/or experience working with vulnerable customers desirable, but not essential

• Health and Safety L2 desirable

BENEFITS

• 25 days’ holiday (Plus Bank Holidays) pro rata increasing up to 28 days pro rata with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development
• Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
• Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13240

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