Senior Business Support Officer

We are looking for an Senior Business Support Officer for a period of 12 weeks, the first of which is to support our IRS and MASH Teams within Children’s Services for Newcastle City Council.

This is an extremely busy frontline service supporting our MASH/Triage Service, alongside six IRS Social Work Teams.

Duties and responsibilities include call handling, undertaking data quality and administrative tasks such as processing and uploading contacts and referrals within our Eclipse Social Care System, minute taking, and some elements of financial processes.

The second and third SBSO Roles are to be based within our Long Term Social Work Teams, similar tasks outline above but as one support to a dedicated Social Work Team.

You will be in a team of 8 SBSO’s and provide a coordinated response to a Team of eight Social Workers. You will need to be able to work to strict timescales and be adaptable to regular changing of priorities throughout the working day.

The successful candidate will be able to multi-task, have excellent communication and customer service skills, and be able to work both independently and within a team environment.

Main duties:

1. To take part in identifying and implementing business process improvements.
2. To contribute to the development, implementation, review and maintenance of business systems and processes.
3. To mentor, advise and give guidance to business support staff. This includes demonstrating duties and allocating and overseeing work as needed.
4. To deal with enquiries, including those of a complex and technical nature about the service and in line with our procedures and protocols.
5. To prepare documents, including correspondence, reports and management information as needed.
6. To work with nominated officers responsible for maintenance, repairs and security of designated buildings providing administrative support as needed.
7. To organise and contribute to skills transfer activities to support business continuity and to continually improve our service.
8. To give confidential, personal secretarial support including arranging and servicing meetings, preparing agendas and taking minutes as needed.
9. To develop and maintain positive joint working relationships with relevant internal and external stakeholders.
10. To give a professional and courteous reception service as needed.
11. To account for, reconcile and make sure of the security of stock, petty cash or cash equivalents in line with our Financial Regulations.
12. To promote and implement our equal opportunities policies in all aspects of employment and service delivery