Senior Customer Service Advisor

Salary: Competetive

Location: Midlands - Hybrid

Role: Full time / FTC

Keywords: Customer Service, Business Support, Call Centre

Our client is in search of a Senior Customer Service Advisor to join their dynamic call centre team based in Birmingham. This role offers an exciting opportunity to work closely with a small, dedicated team on a 6-month fixed-term contract. The primary focus of this position is handling various complaints, including staff, legal, and escalation issues.

• Opportunity to work in a dynamic call centre environment
• Focus on complaint handling and stakeholder management
• Preference for candidates in the Transport industry, but open to other industries

What you'll do:

As a Senior Customer Service Advisor, your role will be pivotal in maintaining high levels of customer satisfaction. You will handle a variety of complaints, ranging from staff-related issues to legal matters, ensuring they are resolved efficiently and effectively. Your excellent communication skills will be utilised in managing stakeholders and conducting thorough investigations. Working closely with your team and line manager, you will strive to provide exceptional customer service at all times. Your ability to collaborate effectively with other departments will be key in resolving customer issues.

• Handle various types of complaints including staff, legal, and escalation issues
• Work closely with a small team of other Senior CSAs and a line manager
• Conduct thorough investigations related to customer complaints
• Manage stakeholders effectively ensuring their concerns are addressed promptly
• Provide exceptional customer service at all times
• Collaborate with other departments as necessary to resolve customer issues

What you bring:

The ideal candidate for the Senior Customer Service Advisor role brings proven experience from a similar role within a call centre environment. Your strong ability to handle complaints and conduct investigations will be crucial in this role. You possess excellent stakeholder management skills and have the ability to work well within a small team.

What sets this company apart:

Our client is committed to creating an inclusive work environment where everyone feels valued and supported. They understand that their employees are their greatest asset, which is why they offer flexible working opportunities and foster a culture of continuous learning and development. Despite being a large organisation, they maintain a close-knit team atmosphere where every individual's contribution is recognised.

What's next:

Ready to take your career to the next level? Don't miss out on this exciting opportunity!

Please click the link and apply, or email me directly at

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates