Senior Customer Services Resolution Officer Housing - Inside IR35 - £32 per hour - SE London

A government body is seeking an experienced Customer Services Resolution Officer to coordinate and fulfil evidence requests issued by the Housing Ombudsman .

Based in the Lewisham area, SE London. This is a contract role for initially 52 weeks (35 hours per week) from approximately 18th October and paying £32.18 per hour, less deductions for insurance, taxes and umbrella company charges (PAYE £25.13 per hour). The closing date is Wednesday 1st October.

Duties will include:

• Fulfill evidence requests
• Resolve complaints and any associated repairs
• Liaise with service areas to conduct a thorough, resolution-based, investigation
• Communicate effectively with customers
• Write case reviews that identify service failures with recommendations for improving service delivery

To be suitable for this role you must have experience working in a Customer Resolution Officer, Customer Service Advisor, Customer Experience Investigator or similar customer service / complaint investigator role within the public sector, or a similar complex organisation. It is essential to have experience working within legislative frameworks (e.g. Ombudsman/Statutory frameworks), as well as strong IT skills, including Word and Excel.