Service Administrator - Part Time

ROLE:

Working as part of a team, you will ensure that all service admin and the below responsibilities are carried out in an efficient and timely manner. At times you may also be required to provide support to other parts of the department/service desk. This role requires a great deal of initiative and autonomy.

RESPONSIBILITIES:

• Service contract renewals for Software Support Agreements (plus SSAs for Ireland).
• Updating the SSA tracker.
• Sourcing quotes for third-party agreements, software support and subscriptions.
• Analysing and producing management reports.
• Produce and monitor monthly service audit information.
• Analysing aged debt for the Service department, whilst working with Coordinators and the Accounts team in order to provide solutions for resolution.
• Weekly service stock checks with the Stores department.
• Providing support with invoicing maintenance agreements: annually, bi-annually, quarterly, bi-monthly or monthly.
• Updating the invoicing schedule on AM.
• Schedule and maintain records for Service Engineer training.
• Reporting invoice figures.
• Support for monthly maintenance forecasting for the UK, Ireland & The Netherlands.
• Creating “Won and lost” reports for the UK, Ireland & The Netherlands.
• Support the Service Supervisor as required, particularly during busy periods, holidays and sick leave cover.
• Resolving invoice queries and raising credit notes.
• Checking the input of the Service invoices onto Greentree and circulating to the team for corrections.
• Providing performance data for the Service Department.
• Assisting the Service Coordinator Team with general queries.
• Raising Purchase Orders, dispatching equipment to suppliers for calibration and maintaining the calibration records.
• Supporting SAP project development and preparation for transferring services to the system.
• Acting as a point of contact for the Accounts Department for all service finance related queries.

• Proven experience as a Service Administrator or in a similar administrative role.
• Part Time hours based at HQ - 20hrs a week over 5 days (possible flexibility with this)
• Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite, particularly Excel and Word.
• Experience using service management software is preferred.
• Ability to work independently as well as collaborate within a team environment.
• A customer-focused mindset with a commitment to delivering high-quality service.

• We are employee-owned! Here at Evolution we have a unique employee ownership model which means that our entire team owns our business. You have the opportunity to become a beneficiary of our future success.
• 25 days annual leave + local bank holidays
• Company pension scheme
• 2 private health insurances
• Optional annual private wellbeing and health screening appointment fully funded by Evolution
• Employee assistance programme which offers 24/7 access to free health and wellbeing support
• Life Assurance from day 1 (4x salary)