Service Now Project Manager - Financial Services

ServiceNow Project Manager | Contract | Central London - 3 days per week on-site | Up to £750/day

Join a financial services client of ours as a ServiceNow Project Manager to lead a strategic ITSM transformation, driving the design, configuration, and deployment of ServiceNow modules to meet business and regulatory needs.

• Lead ServiceNow Phase 1 implementation, ensuring functional parity with current service management platform.
• Design and implement a fit-for-purpose CMDB with automated updates and full estate coverage.
• Deliver integrated Incident, Problem, and Change Management modules.
• Oversee creation of a user-centric Service Portal and standardised Service Catalogue.
• Ensure integration with enterprise systems (e.g., PagerDuty, Workday, Active Directory) and enforce RBAC.
• Drive Governance, Compliance, and Audit Management to meet industry standards.
• Manage Contract and SLA processes to ensure deliverables meet agreed terms.
• Oversee Go-Live and Hypercare phases for a smooth production transition.

• 10+ years’ experience delivering enterprise-scale ServiceNow ITSM implementations.
• Deep expertise in CMDB, CSDM, service taxonomy, and Incident/Problem/Change Management.
• Proficient in ServiceNow configuration, API integration, and workflow automation.
• Experience with automated discovery, CI/CD, and service impact analysis.
• Strong stakeholder management and cross-functional team leadership skills.
• Familiarity with financial services regulatory requirements is a plus.
• PMP, ITIL, or ServiceNow certifications (e.g., CIS) highly desirable.

• Contract
• Up to £750/day (DOE)
• Hybrid working – 3 days on-site per week
• Central London

To be considered, please ensure you complete your application on the Computappoint website.Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy