Shop Manager

Job Title: Shop Manager
Location: Leamington Spa (On-site at The Re-Useful Centre)
Salary: £25,500 per annum (or pro rata for part-time)
Job Type: Part-time, Permanent (2 or 3 days per week)
Start Date: ASAP
Hours: 8:30-16:30, including most Sundays and alternate Saturdays

The Role

Action 21, a volunteer-based charity dedicated to promoting sustainability in the Leamington and Warwick areas, is seeking a practical, hands-on Shop Manager to support operations at the Re-Useful Centre. This exciting and varied role involves managing the daily running of the centre, supporting volunteers, overseeing sustainability projects, and contributing to the charity's mission to reduce landfill waste.
The Shop Manager will work alongside another manager on a rota basis, covering shop duties, project supervision (electricals, bikes, online sales), and occasional van driving for collections and deliveries. This is a fantastic opportunity for someone with retail experience and a passion for sustainability to make a real difference in the community.

Key Responsibilities

• Oversee day-to-day operations of The Re-Useful Centre shop
• Price, process, and display donated goods
• Handle sales, refunds, and daily cashing-up procedures
• Coordinate furniture collections and deliveries, including driving the Action 21 van
• Supervise volunteers and ensure a positive working environment
• Manage and grow associated projects: PAT testing, bike workshop, and online sales
• Maintain accurate records of stock, sales, and Health & Safety compliance
• Respond to customer enquiries and resolve issues with professionalism
• Contribute to weekly team meetings and support ongoing policy development

The Ideal Candidate Will Have

• Experience in retail and cash handling
• Strong team leadership and interpersonal skills
• Ability to manage and support a diverse group of volunteers
• Confidence handling bulky items and driving a van
• IT literacy (email, online sales platforms, rota management)
• Excellent communication and problem-solving skills
• Flexibility and calm under pressure in a dynamic environment
• A full UK driving licence and willingness to work weekends

Desirable

• Experience in online sales, PAT testing, or bike repairs
• Experience working with volunteers
• Passion for sustainability and reuse

Pertemps is an equal opportunities employer and welcomes applications from all backgrounds. We are committed to creating a diverse and inclusive environment for all volunteers and staff.