Social Media & CRM Administrator

• Maintain and update customer databases and oversee the CRM system to ensure accurate and timely information.
• Create and manage email campaigns and automated workflows in HubSpot (e.g. onboarding, newsletters, follow-ups)
• Segment contact lists for tailored outreach to life science companies, experts, and service providers
• Support lead management and assist with reporting on CRM activity and campaign outcomes
• Develop and implement LinkedIn strategies to increase brand awareness, engagement, and website traffic.
• Manage and monitor LinkedIn account and respond to comments and messages in a timely and professional manner.
• Create and curate engaging and relevant content for LinkedIn.
• Assist in preparing marketing materials and updates for digital campaigns and events.
• Analyse LinkedIn and HubSpot metrics and track performance to optimize strategies and improve results.
• Stay up-to-date with the latest CRM and social media trends, tools, and best practices to ensure our company remains at the forefront of digital marketing.
• Liaise with the sales and marketing teams to develop targeted and effective communication strategies to nurture and grow customer relationships.
• Represent INDICRO at conferences and networking events 
• Drafting INDICRO processes with team 
• Support webinar/event logistics (set up, invitations, reminders, attendee lists, follow-up emails)
• Share webinar content (recordings and slides) with delegates in Articulate
• Help prepare reports and documents for internal and external communications
• Processing invoices, tracking receipts, inputting expenses and other basic bookkeeping tasks

Qualifications:

• Bachelor's degree in Marketing, Communications, Life Science or a related field.
• Minimum of 2 years of experience in LinkedIn management and customer relationship management (preferably HubSpot).
• Strong understanding of LinkedIn tools, and analytics.
• Proven experience in developing and implementing successful LinkedIn and CRM strategies.
• Excellent communication and interpersonal skills, able to work collaboratively within a small team.
• Ability to think creatively and outside the box, with a passion for innovation and continuous learning.
• Strong organisational and project management skills, with the ability to multitask and manage multiple projects simultaneously.
• Experience with Photoshop, Canva or other design tools is a plus.
• Proficient in Microsoft Office (including Excel, PowerPoint and Share Point)
• Highly organised, agile, self-motivated, and comfortable working independently
• Experience in life sciences, healthcare, or consultancy sectors is a bonus, but not essential

If you are passionate about marketing and have the skills and experience to excel in this role, we want to hear from you! Join our team and be a part of an exciting and fast-paced environment, where your ideas and contributions are valued. Apply now and take the first step towards an exciting career at INDICRO Ltd.  As we are a growing business, the role will start part-time and will progress to full-time.