Specialist Contracts & Operations Lead

Teqniq is searching for a Specialist Contracts & Operations Lead to work in the public sector.

24 hours per week.

3 months contract.

Job Description:

Manage and motivate your team to deliver exceptional housing management services to our residents.

Manage individual team members and be responsible for staff development within the team including, training, 1 to 1s, annual appraisals, objective setting and addressing performance issues.

Deliver a customer focused, compliant, value for money service which embraces business culture, legislation, and best practice.

Ensure compliance with all relevant policies and procedures and good neighbour management. Provide leadership and direction to your team.

Drive performance, achieving targets, balanced with a strong customer focus and our ambition to be a fair and including organisation.

Ensure the team consider residents vulnerabilities, tailoring the service to ensure we meet residents needs and provide appropriate support.

Produce performance reports for clients, committees other interested parties as required Have ownership for your area.

Identify priority areas for action. Develop, oversee and deliver outcomes for your priority neighbourhood plans.

Strive to improve and increase resident engagement.

Deputise for the Director of Specialist & Landlord Partnering at key strategic partnership meetings.

Attend resident meetings when required. This may be outside of normal working hours.

Be responsible for the lone working of your teams and ensure they follow all lone working guidance.

Carry out quality assurance checks to ensure your team are meeting contractual/service standards, compliance with policies and procedures.

Monitor demand, being flexible and agile with your teams' resources to ensure essential services are delivered to residents. Ensure compliance with Risk Hub actions, tenancy fraud and gas capping procedures.

Respond to residents enquiries, complaints, MPs and Cllr enquiries on time Ensure there we have an effective contract management framework including systems for validation

Maintain strong working relationships with the client, general manager and repairs contractor Ensure strong governance across all contractual obligations Have strong budget and finance management controls.

Person Specification, Skills & Qualifications:

Excellent communicator. With the ability to understand, interpret and explain complex information.

Strong analytical skills, and ability to produce management reports.

Good negotiating and influencing skills are also essential for successful collaboration with internal and external stakeholders.

You'll be a strong decision maker who takes ownership and responsibility for the outcomes.

Excellent written and verbal communication skills, with experience of stakeholder management and relationship building.

Self-motivated, able to work under pressure, meet tight deadlines, and resolve unexpected issues.

Ability to handle crisis situations focusing on the needs of the residents and the business.

Experience of monitoring and managing contracts within the Social Housing Sector/PFI sector.

An in-depth knowledge and understanding of relevant legislation, policy frameworks.

Extensive experience of negotiation to achieve business benefits and results.

Able to work flexibly to meet customer and business needs including evening working and weekends.

Work out of hours providing telephone support providing advice and instructions. Or attend major incidents on site.

Work from other office locations when required Leading, motivating and developing multi-skilled teams Excellent IT literacy.

TEQ-0625-OR8558

INDJS2

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq of any hirer who I do not want my details to be passed onto.