Supervisor

About the role

As Sunday Supervisor, you'll support the Shop Manager to maximise profits and raise funds through the sale of preloved items by delivering excellent shop standards and outstanding customer service. These funds are vital in helping to run Mind's vital mental health support services, supporting the 1 in 4 of us that experience a mental health problem in their lifetime.

You'll also take full responsibility in the Shop Manager's absence for the shop's performance, as well as leading and supporting the dedicated team of shop volunteers. You'll be able to drive positive change and create a real difference within your local community by creating a caring, open and inclusive place for people to work, volunteer and shop.

We're really passionate about developing our people, so whether that's personal or professional development, we have workshops, development programmes and qualifications to suit everyone.

We're looking for someone who:

• is passionate about retail


• has the ability to lead and motivate others


• can plan and prioritise their own workload and the workload of the team


• has a strong customer focus


• can demonstrate our values and behaviours, which are at the core of all we do

If you haven't got management or supervisor level experience, don't worry! We'd love to hear from you if you have a ‘can do' approach, are prepared to work hard and are eager to learn, whilst embracing our values & behaviours.

We need great people like you to help us in the fight for mental health.

Will you join us?

About our benefits

As Sunday Supervisor, you'll receive:

• Competitive hourly pay, which is in line with the Real Living Wage


• 25 days' paid holiday per year (pro-rata for part-time employees)


• Development workshops & courses, to help build your career


• Comprehensive, personalised induction programmes, tailored to your role when you join us


• A huge variety of additional qualifications & development programmes for anyone looking to grow their skills


• A strong commitment to work-life balance


• Family friendly policies & enhanced pay


• A competitive pension scheme & life assurance, available to all our employees


• 25% staff discount in all Mind shops


• Access to exclusive discounts at over 160 retailers through our employee savings app


• Employee Assistance Programme


• Cycle to Work Scheme


• Interest free season ticket loan

About Mind Retail

Mind Retail are a network of over 170 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There's never been a more exciting time to join us.

Equality, Diversity and Inclusion

We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or ‘Work with Adults' workforce check based on their role and responsibilities. A DBS check is a process to check someone's criminal record (if they have any). A Barred List is a list of people who are barred from working with children. To enable you to predetermine what might be disclosed in your DBS check, please use this disclosure calculator.

Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, disability or offending background.

This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. 

More details

For more information and a full person specification, please click on the Job Description button below.

Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore we encourage an early application.