Support Worker - HHPA

Grade 

Support Worker – 

Salary 

£12.80 per hour 

Reporting to 

Deputy Manager  

Location 

Derry / Londonderry 

Contract

Fixed term contract (2 years) This post is supported by the GF Trust

Hours

Full Time position available and a Part Time role (which is ideally 16 hours per week)  but can be flexible, this is to welcome applications for candidates that may be on benefits that are linked to working hours per week. 

Scope of Responsibility

Overseeing the development and coordination of a Homeless Health Peer Advocate project (HHPA) 

Key Areas of Responsibility

Service user focus

●      To be the first point of contact for service users, agencies, contractors, visitors etc. Ensuring a warm, professional, welcoming and engaging relationship.

●      Ensure the practical needs of our services users are met on a day to day basis.

●      Ensuring service users records are being maintained

●      To provide colleagues with timely and accurate communication relating to service users.

●      Assist case workers to meet the needs of service users in line with support plans and safety and wellbeing management plans i.e. undertakes activities identified by caseworkers that supports service users in meeting their personal goals.  For example; financial, creative or educational activities and assistance to communicate with others

Health & Safety

●      To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures.

●      Undertake cleaning duties as assigned by LMT and in accordance with health & safety practices

●      To ensure all health & wellbeing and building checks are completed and recorded in line with local procedure and Depaul policy

●      To ensure that Health and Safety standards are met within the project in accordance with Depaul’s Health and Safety policy and the services risk assessments.

Administration & Record Keeping

●       Carry out project administration tasks such as upkeep of petty cash, project statistics, invoices, record keeping, Service User’s files, OTIS, Incident and Accident Reporting etc.

●       To remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies.

Other Duties

●      To be a contributing team player, taking part in handovers, team meetings, core training, the mentoring of Volunteers and supporting other team members in ensuring all decision making is appropriate and consistent

●      To at all times undertake your role in a professional manner maintaining a high quality standard of work in line with Depaul Values and ethos.

The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time. 

Person Requirements

Qualifications & Experience

· Lived experience of homelessness (essential)

PLUS

●      3 GCSE’s A-C to include Maths and English or equivalent

Experience

●      1 year paid relevant work experience or 2 years relevant volunteering experience

Skills

●      Good working knowledge of risk assessment and risk management processes

●      Good IT skills, including working knowledge of using IT systems to record client information

●      Good written and verbal communication skills.

●      The ability to compile and present accurate written and electronic reports

Knowledge

●      Have an understanding of homelessness and the issues that can lead to homelessness

●      Have an understanding of what supports can be offered in homeless services to promote positive futures

●      Have a knowledge of the statutory and voluntary sector resources available to people experiencing homelessness or at risk of homelessness

●      Understand the importance for Health and Safety standards in the delivery of services on a day to day basis.

●      Knowledge of relevant statutory and voluntary agencies and the ability to network/liaise with all relevant bodies

●      Knowledge and willingness to work within the guidelines of Depaul vision mission and values.

Circumstances 

Ability to work on a rota basis (7-day week – mornings, evenings, weekends and nights).

Must have access to a car and a full, clean driving license 

Access NI

This Post is subject to an Enhanced Access NI check. Having a criminal record will not necessarily debar you from working with Depaul. This will depend on the nature of the position, together with the circumstances and background of your offences or other information contained on a disclosure certificate. 

NISCC

This post is subject to NISCC registration, if you do hold a valid registration this must be completed within your probationary period.

Closing date for applications: Friday 4th April 2025