Supported Housing Administrator - Part time

We have an incredible opportunity to join us as a Supported Housing Administrator on a part-time basis and it's not one to miss!

This is a fantastic opportunity for someone who is organised, customer-focused and thrives in a varied administrative role where no two days are the same.

Together Housing: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - https://togetherhousing-group.my.canva.site/

18.5hrs on average, 2 week rota - week 1: Monday and Tuesday, and week 2: Monday, Tuesday and Wednesday

Outline of Key responsibilities in the role...

• Be the first point of contact for customers, residents and partner agencies
• Provide administrative support to the Supported Housing and Telecare teams
• Respond to enquiries, resolve routine issues and support customer communications
• Coordinate appointments, meetings and correspondence
• Maintain accurate records and update housing management systems
• Support with invoices, rent statements, service charge enquiries and ordering processes
• Assist in collating data for reporting, monitoring and performance purposes
• Support compliance processes including health & safety documentation (e.g. gas, electric and fire safety records)
• Manage key documentation such as tenancy agreements, contracts and reports
• Work closely with internal teams, managing agents and external partners

We’re looking for someone who has...

• Has experience working with customers or the general public
• Is confident using Microsoft Office (Word, Excel, Outlook)
• Has strong organisational and administrative skills
• Can manage multiple tasks and prioritise effectively
• Takes a professional, customer-focused approach
• Is flexible and able to respond to changing demands

This is an opportunity to join a supportive team where your work plays a key role in delivering high-quality services to our residents and communities.

If you’re looking for a role where you can make a real impact behind the scenes, we’d love to hear from you.

In return, we are offering the successful candidate in the role…

• Starting salary of £26, 276 per annum (The full-time equivalent actual salary will be pro-rated for 18.5 hours per week.)
• 27 days holiday (rising to 32 over 5 years’ service) + bank holidays
• Office base will be either our Bullgreen House office or our Wakefield office
• 18.5hrs on average, 2 week rota - week 1: Monday and Tuesday, and week 2: Monday, Tuesday and Wednesday
• To explore the full range of our award-winning benefits, please click on the link and ensure that you review all that we have to offer - Employee Benefits Link
• THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!
• Please ensure you fully answer the questions on the application form.
• Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.