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Technical Support Officer

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Job Description - Technical Support Officer

Job Title: Technical Support Officer
Rate: £165 per day (Inside IR35 - umbrella)
Location: Hillingdon - Hybrid
Contract Type: Contract
Start Date: ASAP
Duration: 3 months

Overview:

We’re looking for a reliable and proactive Technical Support Officer to provide high-quality administrative and operational support across waste/environmental services and customer-facing teams. You’ll need to be organised, adaptable, and confident handling a busy workload with a strong focus on service delivery.

Key Responsibilities:

  • Respond to queries via phone, email, and CRM; escalate as needed.
  • Support service requests, complaints, and day-to-day admin for waste/environmental operations.
  • Deliver a flexible, accurate admin service across multiple teams.
  • Maintain workflows, track tasks, and flag any issues or resource gaps.
  • Help with financial queries and follow correct payment processes.
  • Contribute to service improvements and process efficiencies.
  • Liaise with internal teams, external stakeholders, and members of the public.
  • Provide occasional support across other sites or functions if required.

Requirements:

  • Minimum 5 GCSEs including Maths and English.
  • Strong admin experience, ideally in a busy, multi-team environment.
  • Confident with Excel, Word, Google Docs, and case management systems.
  • Excellent communication, organisation, and time management skills.
  • Positive, flexible, and solution-focused attitude
  • Previous Experience within Local Government
Original job Technical Support Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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