Training and Engagement Officer (Wales)

Job title: Training and Engagement Officer (Wales)

Responsible to: Development Manager

Location: Home-based, with regular travel across Wales and occasional trips to the charity’s Head Office in Ashford, Kent

Hours: 0.5 Full time equivalent (FTE), 17.5 hours per week

Contract: Permanent

Salary: £31,116 FTE (£15,558 actual salary)

Job Purpose

This role will deliver Glaucoma UK’s outreach, training and engagement strategy in Wales, including raising awareness among the general public, providing services for people affected by glaucoma and delivering training to health care professionals.

Main Duties

Service Delivery and Community Engagement

• Conduct community outreach by building trusted relationships, gathering insights from under-represented communities at higher risk of glaucoma, ensuring these insights inform service delivery.
• Raise awareness by delivering talks, running campaigns, and distributing materials that encourage regular eye testing, treatment adherence, and engagement with Glaucoma UK’s services.
• Support people with glaucoma by maintaining local support groups, attending clinics, organising patient conferences, and distributing Glaucoma UK information resources.
• Deliver training sessions for eye care professionals, demonstrating practical support tools and techniques for managing glaucoma, including addressing barriers to treatment adherence.
• Organise and Co-deliver digital support programmes such as webinars and virtual support groups, ensuring they meet the needs of service users.

Communication and Collaboration

• Contribute to partnership development by actively engaging with regional health bodies, chronic condition organisations, and community groups to expand service reach, respond to collaboration opportunities and increase awareness of glaucoma.
• Write content for Glaucoma UK’s newsletters, publications and digital platforms to highlight outreach efforts, promote regional events and share community success stories.
• Coordinate with the fundraising team to align outreach activities with broader organisational goals, supporting campaigns and member engagement where appropriate.
• Engage with volunteers as required to support the delivery of outreach services.

Monitoring, Evaluation and Reporting

• Maintain accurate records of all outreach, training and engagement activities to support monitoring and evaluation processes.
• Collect and analyse data to support the Development Manager in assessing the effectiveness of outreach services, identify opportunities for improvement or to develop new initiatives in response to community needs.

General Responsibilities

• Comply with policies and legislation by following all Glaucoma UK and statutory procedures.
• Promote sustainable practices by incorporating environmentally responsible approaches into all work.
• Travel to represent Glaucoma UK at external events, meetings and networks.
• Pursue continuous learning by participating in professional development activities, including relevant conferences, workshops and peer networks.
• Undertake additional duties as agreed with the Development Manager, adapting to changing priorities and emerging opportunities.

Person Specification

Essential

• Builds and maintains strong, effective relationships with a variety of stakeholders, adapting to meet diverse needs and perspectives.
• Demonstrates excellent networking and collaboration skills, proactively connecting with others to share knowledge, support joint initiatives, and build partnerships.
• Communicates clearly in both written and verbal forms, tailoring messages to engage, inform, and influence different audiences.
• Facilitates meetings and presentations with confidence and clarity, engaging participants effectively whether in person or via digital platforms.
• Applies problem-solving skills to understand stakeholder needs, developing appropriate solutions and offering timely, relevant advice and support.
• Displays empathy and emotional intelligence, actively listening and responding with understanding to the experiences of people living with glaucoma and those supporting them.
• Uses digital tools and technology confidently, including Microsoft Office and social media, to communicate, manage tasks, and promote awareness.
• Demonstrates a strong work ethic and commitment to the organisation’s values, consistently striving to improve the lives of those affected by glaucoma.
• Acts with enthusiasm and initiative, staying organised, working independently where needed, and contributing positively to a collaborative team environment.
• Champions inclusivity and diversity, ensuring that practices and behaviours align with Glaucoma UK’s commitment to equality.
• Collects, interprets, and applies data effectively to inform future planning and measure impact.
• Shows flexibility and willingness to travel, including attending events across Wales, and visits to head office in Ashford, Kent. Adjusts work hours as necessary to facilitate occasional work outside of office hours including overnight stays. Time off in lieu is provided.

Desirable

• An understanding of the health and social care landscape and the services available for people with, or at risk of, eye disease (no specialist experience is required and training will be provided).
• Spoken and written Welsh language.

How to Apply

To apply for the post, please email your CV and a covering letter explaining how you meet the person specification by 8:00am on Tuesday 27 May 2025.

Interviews will take place on Wednesday 4 June 2025 in Cardiff. Interested candidates are urged to keep this date free. We will be in touch with shortlisted applicants by Friday 30 May 2025.