Volunteer Administrator

An opportunity has arisen to join Crimestoppers. We are currently recruiting a Volunteer Administrator based in our Head office in The London Borough of Sutton. You will join us on a part time, one year fixed term basis and in return you will receive a competitive salary of £21,606 per annum (£27,008 full time equivalent).

At Crimestoppers we believe everyone has the right to feel safe from crime, wherever they live. Hundreds of thousands of people trust us each year with their crime information by calling in or using our untraceable online form.

Crimestoppers is a charity which gives people the power to speak up about crime targeting them, their communities and the most vulnerable people in society. Our reporting line and website gives the public the confidence and ability to pass on vital information in total anonymity. Every day approximately 1,800 people contact us about crimes including knives, drugs, child exploitation and fraud.

Our charity gives people the power to speak up and stop crime, 100% anonymous. Always.

Benefits of becoming our Volunteer Administrator:

• 30 days annual leave + 8 bank holidays
• 3 days paid volunteering leave
• Access to benefits platform CS Advantage & Tickets for Good
• Employee Assistance Programme - Wisdom
• 4% pension contributions, with salary exchange option
• Life insurance worth x2 your salary

About the role:

As the Volunteer Administrator, you will play a crucial role in supporting the Volunteer Management Team at Crimestoppers UK. This position is primarily focused on providing essential administrative support, ensuring smooth operations within the volunteer programme. The Volunteer Administrator will manage volunteer recruitment and onboarding, maintain accurate data records, and oversee ongoing engagement and retention efforts. The role also involves assisting with the logistical coordination of volunteer events and supporting the communications team with content creation and social media updates.

Main Responsibilities of the Volunteer Administrator role:

Volunteer Recruitment and Onboarding

• Oversee the volunteer recruitment process, including posting volunteer opportunities, coordinating interviews, and processing background checks.
• Ensure new volunteers complete necessary safeguarding checks and receive comprehensive inductions and resources to get them started.

Volunteer Data Management

• Regularly update and manage the volunteer database, ensuring all information is accurate and accessible.
• Monitor volunteer engagement metrics and compile routine reports to assess volunteer retention and participation.

Volunteer Support and Retention

• Coordinate volunteer benefits, expenses, and recognition schemes to ensure volunteers feel valued and supported.
• Assist in managing volunteer recognition initiatives, including awards, certificates, and appreciation events.

Event Coordination

• Provide logistical support for volunteer events, training sessions, and team meetings.
• Assist in the preparation of training materials and communication to volunteers about upcoming events.

What we're looking for in our Volunteer Administrator:

• Proven experience in an administrative role, ideally within a volunteer or community-based environment
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines
• Excellent attention to detail, particularly when maintaining records and databases
• Strong interpersonal and communication skills, with the ability to engage effectively with volunteers, staff, and external stakeholders
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems
• A collaborative, solutions-focused approach to work
• Strong organisational and time-management skills
• A proactive and flexible attitude to work, with a willingness to learn and adapt to new challenges.

To apply, please submit your CV and a covering letter.

Applications close: 18th May 2025, 23:59

Interviews: Provisionally set for w/c 26th May 2025. Successful applicants will be notified after the shortlist process.

No agencies please.

Reg.Charity 1108687