Careers at Rapid-medical

The Order Management Specialist (OMS) serves as a key liaison between the sales team, customers, and internal stakeholders for a medical device company that makes life-saving products for the treatment of stroke. This role primarily receives electronic orders from hospital customers and accurately enters those orders in ERP to ensure accurate, same-day fulfillment for overnight shipping and then invoicing. This role supports traditional medical device orders (i.e. ship and bill, bill-only and consignment) and credit transactions and is the subject matter expert for commercial-related ERP management, including alignment relationships between customers, territories and sales representatives.The ideal candidate is a self-starter with minimal supervision who thrives in a fast-paced environment involving routine transactions, as well as problem-solving business transactions with layered complexity. The OMS plays a pivotal role in maintaining operational excellence, fostering trust with field teams and customers, and upholding the company’s commitment to quality and service.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Communication and Relationship Management with Field Sales Personnel· ; ; ; ; ; ;Act as the primary point of contact for field sales personnel, sales management and customers delivering timely, professional, and solutions-oriented communication.· ; ; ; ; ; ;Build and nurture collaborative, reliable and trusting relationships with field sales personnel· ; ; ; ; ; ;Proactively update on order status, product availability, and issue resolution to maintain transparency and trust.Customer Order Management· ; ; ; ; ; ;Accurately and efficiently interpret and process incoming customer orders (e.g. email, GHX, phone, etc.) while ensuring adherence to standard operating procedures and regulatory guidelines.· ; ; ; ; ; ;Confirm order details with customers, set clear delivery expectations, and collaborate with logistics teams to ensure timely product shipment and delivery.· ; ; ; ; ; ;Identify and resolve order-related issues promptly to ensure customer satisfaction and operational efficiency.ERP Ownership· ; ; ; ; ; ;Manage and maintain transactions in the Priority ERP system, ensuring data accuracy and consistency across orders, returns, and other processes.· ; ; ; ; ; ;Monitor and update order statuses, troubleshoot discrepancies, and provide field teams with ERP support and guidance.· ; ; ; ; ; ;Lead user support and training for Priority Mobile ERP· ; ; ; ; ; ;Work collaboratively with IT and operational teams to improve system workflows and resolve technical challenges.Invoicing and Billing Support· ; ; ; ; ; ;Generate, review, and validate invoices to ensure accuracy in billing details, pricing, and applied discounts.· ; ; ; ; ; ;Collaborate with accounting and sales teams to resolve discrepancies and ensure timely resolution of billing inquiries.· ; ; ; ; ; ;Serve as a knowledgeable resource for customers regarding invoice-related questions, payments, and credit processing.Performance Measures:Same-day order processing in near-real time100% accuracy with customer order processing and invoicing24-hour response time to field sales personnelSupervisory Responsibilities:Not Applicable: This role does not include direct supervisory responsibilities but requires proactive collaboration with cross-functional teams to support shared objectives.

Working at Rapid-medical