Administrative Support Specialist

Company : Kaeppel Consulting

Job Description - Administrative Support Specialist

Position Summary:
Kaeppel Consulting is seeking an Administrative Support Specialist to join our team at the West Virginia Branch, onsite in Parkersburg, WV. This role supports claims and zone operations through a variety of clerical and administrative tasks. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. This is a temporary, full-time position expected to last approximately a little over two months. The assignment will begin in late July 2025.

Key Responsibilities:

Provide general administrative support including answering phones, filing, imaging, faxing, and handling mail.
Order office supplies and coordinate meetings as needed.
Greet and direct visitors to the appropriate personnel.
Deliver outstanding customer service through inbound and outbound calls to policyholders, claimants, and agents.
Assist with weather-related claim support (CAT loss reports and other related duties).
Support multiple claim disciplines: material damage, property, liability, subrogation, workers compensation, medical, and litigation.
Process sensitive documents and maintain confidentiality of claim file data.
Conduct follow-up calls and other claim file-related tasks as assigned.

Education & Experience Requirements:

High School Diploma or GED required
Prior experience in an administrative or customer service role preferred
Strong communication and organizational skills
Proficiency with basic office equipment and software (e.g., Microsoft Office Suite)
Ability to handle confidential information with professionalism
Comfortable working in a fast-paced environment with minimal supervision

Work Hours:

Hours per Week: 37.5
Shift: 8:00 AM – 4:30 PM

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Administrative Support Specialist

Job Description - Administrative Support Specialist

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