Aftermarket Product Specialist

JOB SUMMARY

The purpose of this role is to achieve sustained profitability, Aftermarket growth, increased capture rate and customer satisfaction for SPX FLOW Mixing technology & products through the planning, forecasting, and marketing of products and solutions related to our Service Offerings. Service Offerings to include Inspect and Repair, Drive Exchange, CMX, RMX, Gearbox on Demand, etc .This involves working at both a strategic and tactical level across all relevant markets and regions. This role will work with the Aftermarket Team, Global OE Market Managers, and global Commercial teams to train, deploy, enhance, and improve the Service Offerings to achieve growth objectives. 

Success in this role requires a comprehensive ownership of the programs from development, goal assignment, training, execution, tooling, adoption and implementation. A successful candidate will motivate the Commercial team to meet the growth of Aftermarket KPIs. The incumbent will engage in and reflect strong leadership, innovation, and continuous improvement, with disciplined practices and processes that deliver results. 

PRINCIPAL DUTIES AND RESPONSIBILITIES

Product Line Strategy, Planning, and Customer Facing

• Define value proposition / product differentiation that provides competitive advantage for the target product


• Develop, maintain and gain approval for product line strategies and plans. Ensure the strategic alignment with company strategies


• Through on-going customer and marketplace interaction, define and document customer value propositions for new products, as well as desired changes/enhancements for existing products


• Collaborate internally and externally to scope & define product requirements

• Work directly on A accounts, B to A opportunities, Raving Fans, 1 to Perfect, key accounts with Key Account managers, RSL’s, RSM’s, APSM’s/ACSP’s and agents to implement.


• Integrate with other Aftermarket programs as appropriate. 


• Establish scalability of the programs, balancing internal resource limitations with growth goals


• Identify target industries, accounts, sites to deploy associated Aftermarket programs

New Product Development

• Manage product launches according to defined development stage gates


• Lead and involve project teams in post-launch after action reviews, and ensure relevant learning is captured, shared and acted upon

• Establish SOP for consistent execution and necessary support team associated with their implementation and final work product generation

 Product Lifecycle Management

• Gather and analyze product performance, including financial, technical and operational data to identify and quantify opportunities for growth, new product and existing product improvement opportunities


• Develop product lifecycle management roadmaps for products already in the market


• Identify the need for service product extensions and next generation service product initiatives


• Ensure products achieve targeted price margins

 Product Training and Promotion           

• Define and maintain Product Training plan


• Provide technical and commercial support to Sales and Operations as required


• Assist with development of promotional strategies based on marketing research and competitive analysis; implement these strategies in conjunction with Sales and Marketing to establish and maintain market position


• Provide direction to Marketing communications for sales collateral


• Support promotion of the product externally with customers, partners, & media


• Deliver Product training (internal & external)

• Maintain critical KPIs and review with stakeholders regularly


• Responsible for build-out as well as broad deployment and adoption through our Commercial, Operations and Service channels as applicable globally

KNOWLEDGE, SKILLS & ABILITIES

• Ability to effectively present information and respond to questions from internal personnel, sales representatives, and customers


• Possesses general understanding of value propositions related to the manufacture of products and the impacts and contributors of equipment outages and or failures


• Good oral and written communications skills including the ability to provide succinct and accurate technical communication


• Good problem-solving skills with the ability to develop and present alternative solutions


• Strong computer skills (Excel, Word, PowerPoint, SAP and other technical applications)


• Possess strategic thinking abilities


• Possess analytical abilities to interpret data and assemble the data to articulate a story

EDUCATION AND EXPERIENCE

Bachelor's degree in Mechanical or Chemical engineering field from four-year College or university; and minimum of two years related experience and/or training; or equivalent combination of education and experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to sit and use hands, fingers, handle or feel, talk, see and hear.  The employee is occasionally required to stand, walk, and reach with hands and arms.  The employee must occasionally lift and/or move occasionally lift office products and supplies, up to 25 pounds. Use of the appropriate PPE is required.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a manufacturing professional office environment. The employee can be exposed to fumes or airborne particles, moving mechanical parts, vibration and loud noise level while on the production floor.

The noise level in the office work environment is usually moderate.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

SPX FLOW VALUES

SPX Flow employees are expected to behave in accordance with our company values as outlined below.

QUALITY

Quality encompasses all aspects of SPX’s business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system.  All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.