Assistant Coordinator - Gatekeeping

Job Overview 

This position is responsible for managing a team of admissions cashiers, assisting with resolving ticketing problems, equipment issues, and customer complaints and concerns.

Duties and Responsibilities include, but are not limited to, the following:  

• Greets cashiers at the beginning of their shifts.


• Assigns cashiers to workstations and checks that all supplies and equipment are plentiful and in working order.


• Assists with customer questions, complaints, or concerns, providing customer service in a friendly and professional manner.


• Helps with setting up, maintaining, and tearing down cashier and booths.


• Models the behaviors, procedures, and processes expected of the team.


• Performs other tasks as requested or assigned.


• Maintains a professional appearance in compliance with uniform guidelines.


• Occasionally operates a ticket booth, if needed.


• Supports with balancing out cashiers at end of shift.


• Gives direction and offers correction as needed.


• Holds an informal pre-shift meeting with cashiers.

Qualifications 

• Excellent interpersonal skills, good judgement, professionalism, organizational and problem-solving skills, and a positive attitude


• Ability to interact with patrons in a calm, pleasant, professional manner to address concerns.


• Open availability for the run of the San Diego County Fair.
  


• Experience with the Box Office (Ticketing) Department a plus.


• Ability to work cooperatively as part of a team.


• Ability to adapt to change and make decisions under pressure.

Working Conditions 

• Work is performed in an outdoor setting with moderate to high noise levels.


• Work may entail walking several miles a shift to check in on all ticket booths and kiosks stations.


• At times work involves dealing with rude and irritated customers in a polite and calm manner to try and resolve issues and concerns.


• Must be able to address issues with cashiers or gate attendants as needed when they are not following rules and/or procedures.


• Ability to adapt to changing situations as needed.


• Regular exposure to hot/cold climates.