Assistant Coordinator (Trams)

Job Overview 

This position performs a variety of duties in support of the Tram Coordinator and all aspects of tram operations, including communication with staff, loading and unloading guests from trams, and assisting with daily operations. Assistant Coordinators will supervise ambassador staff and tram drivers, ensuring efficient and professional service. 

Duties and Responsibilities include, but are not limited to, the following: 

• Provide direct and indirect supervision of tram operation staff, tram drivers, cart drivers, and ambassadors assigned to tram operations. 

• Distribute and/or collect daily reports from drivers and, when assigned, enter them into the system for tracking purposes. 

• Ensure staff understand their duties and assist with opening and closing procedures. 

• Communicate effectively with coordinator, assistant coordinators, and staff in a professional and respectful manner. 

• Assist with the setup and breakdown of tram operations. 

• Provide staff coverage and breaks as needed. 

• Respond to emergencies related to tram operations. 

• Maintain the ability to work in a fast-paced environment with changing priorities and manage multiple tasks effectively. 

• Follow all applicable laws, rules, and regulations when operating cart. 

• Support all aspects of tram operations and perform additional duties as assigned. 

• Promote the District’s F.A.I.R. values by delivering a high-quality guest experience for both internal and external customers. 

Qualifications 

• Excellent customer service skills and the ability to work collaboratively with team members. 

• Strong attention to detail with the ability to follow oral and written instructions. 

• Ability to work independently with minimal supervision. 

• Knowledge of applicable laws, rules, and policies. 

• Prior supervisory experience and the ability to maintain confidentiality. 

Working Conditions 

• Exposure to potential hazards or physical risks requiring adherence to safety precautions. 

• Outdoor work environment with exposure to weather conditions, dust, dirt, and exhaust fumes. 

• Ability to sit and stand for extended periods of time. 

• Flexible schedule, including nights, weekends, and holidays as required.