Boca Raton Front of the House Staff

Join the fastest growing team in the Boca Raton  Hospitality Industry!

We have many exciting positions in Boca Raton including:

Front desk:

• Manage online, phone and in-person room reservations.


• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities.


• Take payment from customers.


• Respond to guests’ issues and complaints in a friendly, timely manner.


• Explain local amenities and attractions to guests.


• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs.


• Assist customers with the planning of special events such as weddings and business conferences.


• Arrange specialized services for VIP customers.


• Must therefore follow the standards and rules of each property.

Front desk supervisor:

• Supervise front desk staff and ensure that they provide excellent customer service.


• Respond to guests' inquiries and requests in a timely and professional manner.


• Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests.


• Manage reservations and room availability.


• Ensure accuracy of billing and payment processes.


• Monitor and review guest feedback.


• Resolve customer complaints.


• Train and coach front desk staff.


• Monitor staff performance and provide feedback.


• Maintain a clean and organized front desk area.


• Create and send the work schedule for reception staff.


• Must therefore follow the standards and rules of each property

Night audit:

• Balancing the accounts from day shift Managing front desk activity and handling guest check-ins and check-outs.


• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference. Handling customer requests and complaints and directing other employees or departments accordingly.


• Managing and updating all official documentation pertaining to the role.


• Ensuring that all end-of-day activities have been successfully executed by employees in all departments.


• Answering calls and queries related to potential booking.


• Must therefore follow the standards and rules of each property.

Bellman:

• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.


• Recognize all returning and VIP guests, and welcome them back.


• Escort all guests checking in to their accommodations following hotel procedure.


• Inform them about all hotel and guest room features, hotel facilities, and emergency procedures.


• Assist guests with their luggage.


• Deliver the morning newspapers to each occupied guest room.


• Make deliveries to guest rooms as instructed.


• Store and retrieve luggage and other objects for guests.


• Must therefore follow the standards and rules of each property.

MAKE SURE TO CHECK YOUR EMAIL AFTER YOU APPLY FOR IMPORTANT NEXT STEPS