Box Office Lead

COMPANY DESCRIPTION 

For 30 years, the International Festival of Arts & Ideas (“Arts & Ideas”) has inspired and delighted audiences with an annual program of over 200 performing arts and humanities events year-round, at least 80% of which are free.
 

Focused events in June range from world and nationally-renowned speakers sharing the stage with critical local voices for discussions on democracy, to jazz concerts, theatrical performances, dance; takeout mixology classes; bike and walking tours; and live, individual performances by local on-call artists on front lawns and sidewalks throughout the area.
 

Year-round programs include special town-hall events, a fellowship program for youth, planning and implementing mini-festivals in New Haven’s culturally-rich neighborhoods, participation in the NEA Big Read, and our annual Visionary Leadership Award program. 

PRIMARY DUTIES & RESPONSIBILITIES 

Working under the supervision of the Audience Services Manager (ASM), the Box Office Lead (BOL) will create and sustain a dynamic customer experience for patrons by providing them with an easy, friendly, accommodating, and memorable experience, from purchasing a ticket or making a reservation to attending the event. 

Oversee customer experience from first point of contact to post-show surveys. Assist the ASM in building, completing, and testing the ticketing and reservation platforms, while ensuring accessibility is woven into programming and marketing across all campaigns. 

1. Box Office 

• Sell tickets and answer customer inquiries over phone, email, and at in-person info booths on the New Haven Green. 

• Help the ASM maintain events, packages, discounts, and other box office functionality. 

• Track complimentary ticket allotments ("hold seats") for various departments and assist in the timely release of unsold inventory for general sale. 

• Perform on site sales at certain events to sell walk up tickets and distribute will-call tickets. 

• Reconcile income and inventory after events; return remaining inventory to venues as necessary. 

• Assist in a collaborative wrap-up report with the ASM, including an analysis of box office operations, seating charts, per-show personnel expenses, and future recommendations. 

2. Audience Experience 

• Assist the ASM in writing pre-show and post-show emails to audience members. 

• Collaborate with House Management team to ensure effective info-flow both internally and with audiences. 
  
  

REQUIREMENTS  

• Must have 2-3 years of customer service experience 

• Must be highly organized and detail-oriented 

• Familiarity with box office software is ; knowledge of Eventbrite is a plus 

• Ability to handle multiple tasks and priorities with efficiency and poise 

• Proficiency with cloud-based solutions 

• Excellent written, verbal, and interpersonal communication skills 
  

ORGANIZATIONAL DESIRES  

• Interest in the arts & performing arts 

• Conversational Spanish 

• Familiarity with the neighborhoods and communities in and around New Haven 
  

CLASSIFICATION 

• Job Type: Part-Time (Seasonal) 

• Pay: $22.50 per hour 

• Schedule: Mid-April through June, with weekend and late-night hours where necessary

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  • Mid-April: 8-16 hours  per week
  
  
  
  

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  • May through June: 24-32 hours per week
  
  
  
  

• Location: 195 Church Street 12FL New Haven, CT 06510