C004277 Principal Technician (Functional Area Services)

• Software configuration
  
• Assists in designing, verifying,
  documenting, amending and refactoring moderately complex software
  configurations for deployment.
  
• Applies agreed standards and tools, to
  achieve a well-engineered result.
  
• Collaborates in reviews of work with others
  as appropriate.
  
• System software
  
• Monitors operational systems for resource
  usage and failure rates, to inform and facilitate system software tuning.
  
• Applies system software parameters to
  maximise throughput and efficiency.
  
• Installs and tests new versions of system
  software.
  
• Contributes to preparation of software
  implementation procedures with fall back contingency plans.
  
• Network support
  
• Carries out agreed network maintenance tasks
  and specified operational configuration of network components.
  
• Establish and diagnose network
  problems/faults using the required troubleshooting methodology and tools.
  
• Uses network management software and tools
  to collect agreed performance and traffic statistics.
  
• Systems installation and removal
  
• Installs or removes hardware and/or
  software, using supplied installation instructions and tools, including
  handover to the client.
  
• Uses standard procedures and diagnostic
  tools to test installations, correct problems, and document results.
  
• Records details of all components that have
  been installed and removed.
  
• Assists users and follows agreed procedures
  for further help or escalation.
  
• Contributes to the development of
  installation procedures and standards.
  
• Release and deployment
  
• Uses approved tools and techniques for
  specific deployment activities.
  
• Administers the recording of activities,
  logging of results and documents technical activities undertaken.
  
• Additional duties for this post: 
  
• Supports the installation, operation,
  management and
  
• maintenance of assigned Community of
  Interest (COI)/Functional Area Services (FAS), Databases and other
  Applications;
  
• Contributes to the planning and
  implementation of maintenance and installation work, including building and
  management of systems and components in virtualised computing environments;
  
• Responsible for effective System
  Administration of NATO Community of Interest Command and Control (C2) systems,
  including Joint Tactical Chat (JChat), NATO Command Operational Picture (NCOP)
  and associated C2 systems such as the Land,
  
• Maritime or Air Command and Control
  Information Systems (LC2IS / MCCIS /AIRC2IS), and other NATO-Off-The-Shelf
  (NOTS) applications;
  
• Provides Application Management support to
  the software applications and tools which are used by the customer in the AoR
  and defined in Service Level Agreements (SLAs);
  
• Documents design and configuration of
  assigned applications and the required operating procedures;
  
• Develops installation procedures and
  standards for hardware components of assigned systems;
  
• Implements procedures, tools and techniques
  for monitoring and managing the performance of applications and provides
  reports, as required;
  
• Responds to user requests for assistance and
  takes appropriate action to solve Community of Interest (COI)/Functional Area
  Services (FAS), Database and Application problems occurring in the CSU's AoR;
  
• Maintains and monitors database systems and
  support tools;- Advises and supports day-to-day operation, control and
  monitoring of mission dedicated systems;
  
• Initiates and maintains liaison with other
  CSUs, Service Lines and other technical organizations;
  
• Investigates and proposes long term
  solutions to equipment and configuration problems;
  
• Performs other duties as may be required.
  
• 
  

Requirements

• Education, Experience and Training
  (essential):
  
• Higher vocational training in a relevant
  discipline with 3 years post-related experience. Or a secondary educational
  qualification with 5 years post-related experience.
  
• Experience:
  
• At least 3 years practical experience of
  implementation and maintenance of ICT end systems within a large organization.
  - Good experience configuring hardware and software. - Good understanding of
  ICT systems and the ability to work independently to solve problems.
  
• Hands-on experience troubleshooting
  technical issues and providing technical support to end-users.
  
• Education, Experience and Training
  (desirable):
  
• Master Degree at a nationally
  recognised/certified University in Information Technology, Business
  Administration, Engineering, Management, or a related field.
  
• Experience working in international or
  intergovernmental organizations.
  
• Experience supporting project delivery and
  coordinating service support for projects.
  
• Experience managing financial aspects of
  service delivery (e.g., resource funding, cost allocation, service charging
  models).
  
• Training/Certifications:
  
• ITIL Intermediate or Expert level
  certification.
  
• Quality Management certification (e.g., Lean
  Six sigma, CMQ, or equivalent).
  
• Bachelor of Science (BSc) degree at a
  nationally recognised/certified University in a technical subject with
  substantial Information Technology (IT) content;
  
• Knowledge of Microsoft SharePoint Portal
  administration and troubleshooting;
  
• Knowledge of applications used to support
  service delivery such as system monitoring, event management, and performance
  analysis;
  
• Experience administering Functional Area
  Services such as
  
• JCHAT, JOCWATCH, ICC, JTS/FAST, LOGFAS,
  NCOP,
  
• TOPFAS, SEW, COREGIS, etc., as well as
  providing L1 support to a medium/big size community of users.
  
• Good experience configuring hardware and
  software.
  
• Good understanding of ICT systems and the
  ability to work independently to solve problems.
  
• Hands-on experience troubleshooting
  technical issues and providing technical support to end-users.
  
• Prior experience and a good knowledge of
  working with bespoke applications, NATO or national Community-of-Interest (CoI)
  services within an engineering environment;
  
• Current knowledge of advances in IS
  technologies and Service Management;
  
• Experience in System Administration of both
  Windows and Linux Server Operating Systems.
  
• Broad and sound technical knowledge and
  experience in distributed Information Systems as they are applied to modern
  
• Command and Control Information Systems
  (C2IS);
  
• Experience with MS SQL DB, other database
  packages, database queries and scripting;
  
• Experience in and a good working knowledge
  of Relational Databases management including backups, archiving and
  replication.
  
• Experience in Service Operation in an
  Enterprise Service Delivery environment including practical use of service
  management tools (e.g. ITSM);
  
• Prior experience working in an international
  environment comprising both military and civilian elements;
  
• Training/Certifications:
  
• ITIL Foundation Certificate;