Case Manager (Contractor)

Pay Rate: $65/hr

Division: Charlotte, NC

Essential Functions:

The essential functions of the Case Manager role (i.e., the “Case Management Services”) shall include the following:

1. Conduct research, documentation, and preparation of evidentiary case files for Security Incidents occurring on QuikTrip property. Essential tasks include:

1. Reviewing Incident Management reports, accessing and reviewing the QuikTrip Enterprise Security System (ESS) sub-components, and documenting facts relevant to reported Security Incidents.


2. Utilizing analytics, social media and third-party websites to initiate and support investigations into Security Incidents.


3. Interviewing complainants, witnesses, and victims to document relevant facts.


4. Maintaining an auditable, digital archive record of every Security Incident case file created and logging data into the Security Department’s case management system.


5.  Preparing law enforcement reports on behalf of QuikTrip for those Security Incidents meriting law enforcement investigation/prosecution.

2.  Liaise with, and serve as primary QuikTrip point of contact for, law enforcement agencies and prosecutors’ offices to represent QuikTrip in criminal prosecutions.  Essential tasks include:

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   1. Develop and maintain relationships with law enforcement, prosecutors, retail partners and retail crime associations.
   
   
   2. Liaise with law enforcement officials, prosecutors, QuikTrip Security personnel, QuikTrip Operations personnel, and third parties to create comprehensive case files for external criminal perpetrators in order to seek maximum deterrence and minimize future exposure to loss and fraud.
   
   
   3. Appear in court to testify on behalf of QuikTrip and to present and authenticate video and other evidence.
   
   
   4. Effectively manage multiple case assignments in multiple jurisdictions.
   
   
   5. Respond to law enforcement/prosecutors’ requests for evidence in active criminal cases involving external criminal perpetrators in which QuikTrip is a victim, including without limitation requests for videos and other QuikTrip evidence.
   
   
   6. Prepare and present victim impact statements and/or restitution paperwork on behalf of QuikTrip in criminal cases in which QuikTrip is a victim.
   
   
   7. Effectively network with retail and government resources to identify, investigate, and address retail crime activities, as well as performing any additional tasks relating thereto as directed by QuikTrip.
   
   
   
   

8. Prepare regular reporting on the status of criminal cases against external perpetrators, including case outcomes and sentencing.

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