Certified Public Manager

Key Responsibilities:

• Serve as a strategic partner, senior advisor, and operational leader to the IT Director in the Office of Digital Transformation to advance customer-first technology initiatives

• Act as the backup to the IT Director in internal department meetings, stakeholder meetings, and public engagements

• Lead civic innovation strategies that prioritize digital inclusion and user-centered design

• Coordinate executive communications, project alignment, and strategic initiatives across ODT teams

• Oversee the planning and delivery of key community engagement programs and civic tech collaborations

• Liaise with external partners including but not limited to constituents, community organizations, nonprofit organizations, colleges and universities, and the tech industry

• Oversee teams responsible for user experience (UX), customer research, stakeholder engagement, vendor relations, and public feedback systems

• Manage community/customer engagement strategies including Neighborhood Planning Unit meetings, tech road shows/town halls, neighborhood and civic association meetings, and departmental outreach

• Familiarity with local government operations and civic/community engagement processes

• Lead the development of programs that gather, analyze, and implement feedback from residents, visitors, and city departments

• Manage communication and media projects aimed at showcasing AIM to the public via podcasts, a newsletter, social media, etc...

• Manage communications, training, and customer service improvement programs

•  Drive performance improvements based on user satisfaction metrics and service delivery benchmarks

•  Represent the Office of Digital Transformation in cross-agency meetings, civic discussions, and external forums

• Hybrid work schedule with some required in-person attendance

• Must be available for evening and weekend community engagements, as needed and scheduled in advance

(Work schedule will be adjusted to ensure that hours do not exceed 40 hours per week)

Why Join Us?

InstantServe  offers a dynamic work environment where you can make a significant impact on the healthcare industry. We provide competitive compensation, opportunities for professional growth, and a supportive team culture. All your information will be kept confidential according to EEO guidelines.