As a Cloud Consultant, you solve customer tickets that come in via your first-line colleagues and help troubleshoot cloud infrastructure issues for our clients. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.
You are responsible for:
- Maintaining availability of the OMP Solution in Microsoft Azure Cloud.
- Coordinating both internal and external resources when troubleshooting cloud infrastructure issues.
- Managing and processing change requests in the cloud environment.
- Monitoring and promptly responding to the proactive alerting in the cloud (alert processing).
- Making your customers’ day by providing solutions for the challenging problems they experience.
- Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.
- Finding the most suitable solution using your acquired technical knowledge and specific expertise.
- Updating Customer Services knowledge base to ensure our expertise gets documented.
- Maintaining a strong network within your team and the company to find the optimal solution for your customer.
- Balancing your time, priorities, and incoming tickets while always keeping an overview.
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