Cloud Operations Consultant

As a Cloud Consultant, you solve customer tickets that come in via your first-line colleagues and help troubleshoot cloud infrastructure issues for our clients. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.

You are responsible for:

• Maintaining availability of the OMP Solution in Microsoft Azure Cloud.            


• Coordinating both internal and external resources when troubleshooting cloud infrastructure issues.  


• Managing and processing change requests in the cloud environment.          


• Monitoring and promptly responding to the proactive alerting in the cloud (alert processing). 


• Making your customers’ day by providing solutions for the challenging problems they experience.


• Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.


• Finding the most suitable solution using your acquired technical knowledge and specific expertise.


• Updating Customer Services knowledge base to ensure our expertise gets documented.


• Maintaining a strong network within your team and the company to find the optimal solution for your customer.


• Balancing your time, priorities, and incoming tickets while always keeping an overview.