Compliance Officer

CANDIDATE RESPONSIBILITIES:



** Contact constituents/complainants to discuss the details of the complaints that are filed.

**  Read state statute and compare with complaints to analyze the issue.

**  Communicating with the public, so good customer service skills are a MUST.

**  Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.

**  Provide any resources or referrals, as appropriate.

**  Send a written correspondence to the complainant once approved by the supervisor.

**  Close the case out by adding the appropriate codes/activities/statues in Versa.

**  Document the actions in the OnBase system.





 

CANDIDATE REQUIRED SKILLS:



**  Communicate verbally and in writing appropriately

**  Read and interrupt Florida statutes 

**  Previous experience working with the public in a professional work environment

**  Exceptional organizational skills

**  Commit to the project time line

All your information will be kept confidential according to EEO guidelines.