Contact Centre Consultant

About the Role

Are you a customer service professional looking for a rewarding role with genuine career progression? We're seeking 2 Contact Centre Consultants to join a leading roadside assistance provider at their Noble Park location.

This casual role offers a minimum of 25 hours per week with strong potential to transition to full-time based on performance and operational needs.

What You'll Be Doing

• Responding to high-volume inbound calls from customers experiencing roadside emergencies


• Coordinating tow trucks, contractors, and emergency services for breakdown situations


• Managing customer care enquiries and general support


• Handling safety and security calls including accident response and vehicle recovery


• Supporting B2B wholesale clients with efficiency and professionalism


• Navigating multiple systems and client programs in a fast-paced 24/7 contact centre environment


• Meeting KPIs for call volume, quality, and customer satisfaction

About You

Essential:

• Genuine commitment to the role with a long-term view


• Availability for rotating shifts between 8am-10pm, Monday to Friday


• Availability for at least 1 weekend day per fortnight


• Flexibility to work weekends and public holidays


• Strong customer service skills with empathy and emotional resilience


• Ability to handle confronting and emotionally charged situations


• Discipline around schedule adherence


• Australian Citizen or Permanent Resident

Highly Desirable:

• Previous call centre experience (high-volume environments preferred)


• Understanding of KPIs and performance metrics


• Experience with CRM systems (Salesforce, Genesys Cloud, or similar)


• Background in service-oriented roles in a contact centre environment

What's On Offer

• Competitive hourly rate: $28.33 per hour


• Work-life balance: 1-2 days WFH after successful 6-month probation


• Career progression: Strong pathway from casual to full-time


• Industry-leading culture: 85% employee satisfaction rating


• Perks & benefits:
  
  
  
  • 2 'Me' days per year
  
  
  • Reward and recognition programs
  
  
  • Cultural celebration days and team events
  
  
  
  


• Comprehensive training: 2-week classroom program plus ongoing coaching


• Supportive environment: 5 team leaders on floor providing constant support

Training & Development

You'll receive comprehensive 2-week classroom training including buddying, shadowing, and hands-on practice, followed by continuous feedback and coaching throughout your employment.

Location & Hours

• Location: Noble Park 


• Hours: Rotating roster between 8am-10pm


• Days: Minimum 25 hours per week with full-time potential


• Weekend requirement: At least 1 weekend day per fortnight

Start Date: 16 February 2026

Successful candidates will be required to complete:

• Police Check


• 2x Reference checks
  
  

This is an excellent opportunity to join a high-performing, supportive team in a rewarding contact centre environment. If you're passionate about helping people during challenging situations and thrive in a fast-paced environment, we want to hear from you!