Copy of North Terminal Customer Service Agent

$19.00/hr

Full time

Benefits package available

General Responsibilities:

The role of the North Terminal Customer Service Agent is to provide the highest level of customer service to passengers, the public and employees within the North Terminal common-use areas.

Major Responsibilities and Functions:

• Monitor the carousel operations and ticket counters in the North Terminal.
• Responsible for day to day assignment of common-use baggage carousels and ticket counters in coordination with flight activity.
• Inspect passenger luggage tags.
• Reflect a positive public relations image and maintain a high standard of service by providing accurate, current and complete information and/or escorting passengers in need of aid or additional information.
• Manage baggage carousels and flight data to ensure passenger baggage is on correct carousel.
• Provide information and assistance to employees and passengers, as required.
• Other duties as assigned.

Qualifications:

• Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Skill in effective oral and written communication.
• Ability to establish and maintain good working relationships with other TBI employees, airline employees, TSA and other

Physical Effort:

Majority of time will be walking the areas assisting airport, airlines and visitors with information. Ensure that pedestrian traffic is moving and unobstructed. Walking and standing for extended periods of time are required throughout the course of daily activities.

Mental Effort:

Position involves sensitive encounters with passengers and airline employees and requires a sense of responsibility to provide the most accurate information. Stress associated with responding to/solving problems with the travelling public. Operations are dynamic and situations may require immediate attention. This position has high exposure to the public and requires a professional approach and demeanour under all conditions. It also requires a genuine willingness to assist persons with a wide range of requests and needs.