Crisis Responder - on call

Nexus-FACTS is excited to add on call Crisis Responders for its innovative Family Response and Stabilization Services (FRSS) program!

This program crisis provides response and stabilization services to Hennepin County families with youth ages 0-18 everyday, 365 days a year, 24/7! Crisis need is defined by the family and services are driven by family’s cultural, community and clinical needs. Our Family Response Team de-escalates and addresses the immediate concern with the goal of responding in-home within one hour.

Our Family Response Team connects family with other supports with option of eight-week stabilization services to help promote well-being of the family.

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Location, Schedule and Pay:

• Weekends required
• Hiring on-call - pick up shifts as needed
• Shifts include all hours as program is 24/7
• $25-27 per hour
• Mendota Heights, MN
• This is a hybrid position requiring in person, remote, and on the road.

Position Summary: The Family Responder assists eligible clients and their families at times of difficulty and in crisis. Responders support the child/youth and family system in various settings (hospitals, home, school, childcare, etc.) through assessment of needs and providing a plan with access to needed medical, social, and educational services that promote stability, healthy family functioning, and keeping the family unit together. The Family Responder aligns themselves with the client, their experiences and needs and always within their culture, and community. Family Responders are guided by the Program Lead and supervised by a clinical supervisor.

Responsibilities:

• Believes in and is inspired by the power of community work; delivers best-practice service throughout community settings as needed
• Identifies resources available and shares knowledge with family and providers on trauma exposure, its impact, and trauma focused
• Creates a high-touch experience for every client and family served and provides a timely response to requests for service
• Screens for trauma exposure and difficulties to be addressed and demonstrates competence in using screening tool results to enhance outcomes
• Develops and maintains community contacts and resource building with liaison relationships for seamless referrals
• Establishes a plan for families based on assessment with clinical supervisor oversight and emphasizes continuity of care and collaboration across youth service
• Communicates with client’s family and team regarding crisis support and stabilization
• Connects family system to resources with a warm hand-off in the determined priority areas; links client or family to crisis services if required
• Understands the potential for secondary traumatic stress and practices self-care strategies to mitigate these effects
• Exhibits clear, professional, respectful, and effective communication when interfacing with clients, coworkers, families, and external contacts and willingly shares knowledge, information and resources
• Emphasizes and supports cultural connections and supports multiple modalities of healing
• Provides complete and required documentation, within established timelines relating to planning and stabilization
• Complies with local office procedures for referrals and service; maintains high degree of ethical conduct, integrity, and confidentiality
• Recognize and value cultural differences in all aspects of work and service delivery

Required Education and Qualifications:

• Bachelor’s degree in a helping field such as Social Work, Counseling or other Human Service field required. Pertinent equivalent community work and experience will be considered.
• 1+ years’ experience in crisis assessment and de-escalation, behavioral intervention, and/ or direct work with youth and families.
• Valid driver’s license and car insurance
• Must have the ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges.
• Must be open to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values.

Preferred Qualifications:

• Experience in crisis/mobile/residential or community work with children/youth and families
• Experience working within home and/or community settings
• Experience working in diverse communities and populations
• Bilingual candidates encouraged to apply! (Spanish and Somali speaking preferred)

At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.

Our ICARE Values:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern
• Agility: Exhibiting flexibility and adapting quickly
• Responsiveness: Being quick, positive, and accurate
• Excellence: Demonstrating quality results that surpass ordinary standards

APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM! When you work at Nexus, you have the opportunity to change lives — including your own!

Keywords: "Responder", "Family Responder", "Mental Health", "Social Work", "Community Work", "Crisis Assessment", "Community", "Family Support", "Crisis Intervention", "Caring Career"