CSR Planner

·        Contract: 1\-year, possible conversion

·        Take customer order entries, and assigned to other team members

·        No degree required, using Sales Force

·        Interpreting requests and assigning from there

·        Instrumentation materials are made at this factory

·        Very engineering plant/factory

·        Team culture 20 people on the team

·        Composed of CSR and Planning/ Purchasing

·        Diverse team from different backgrounds/cultures

·        Collaborative environment, everyone will have an opportunity to help lead and join team meetings

·        Interfaces with internal and external customers, including coordinating activities with Client functional areas, manufacturing, sales, distribution and field service.

·        Accurately and expeditiously handles all customer complaints and inquires, including status, production, delivery and billing inquires.

·        Performs all order error/processing and maintenance functions for order\-base and proposal\-based orders.

·        Coordinates with customer regarding product selection, placement of order, delivery schedules, and expediting.

·        Pro\-actively solves problems with customer interaction that results in positive feedback and improved relationship.

·        Provides product information which may include some technical information.

·        Utilizes and maintains information in systems including SAP, Quote to Cash, Intranet, SAP, Buy Automation, Extranet, any Shared Drive and External Accounts Websites.

·        Position will be located in the Foxboro, Massachusetts client’s Plant.

·        Desire upward mobility and to grow your career within client.

·        Are a fast learner and willing to travel periodically for training opportunities.

·        Have excellent verbal and written communication skills.

·        Are flexible and have the proven ability to prioritize work, work independently and meet deadlines.

·        Have the ability to foster and maintain a good working relationship with people outside and inside of the Company.

·        Have strong mediation, negotiation and facilitation skills.

·        Have working knowledge of computer operating systems, specifically Microsoft Windows.

·        Have experience with standard business application software including MS Word, MS Excel and MS Access.

·        SAP experience is preferred.

·        Shift Hours: 7:30am to 4:00pm