Customer Care Team Player

Job Overview
 

This position is all about creating the ultimate guest experience at the San Diego County Fair. Our Customer Care Team (previously known as Guest Services representatives and Ambassadors) is made up of true “Team Players” — people who work well with others, enjoy solving problems, and love interacting with people.  

Our Team Players help us greet visitors, answer questions, provide directions, address guest concerns, maintain lost and found items, and move people safely through the biggest and best summer event in San Diego County. At Information Booths, inside the Guest Services Office, at concerts and performances, in the elevators, or among the crowds throughout the Del Mar Fairgrounds, our Customer Care Team works hard to ensure our guests have a terrific time and feel comfortable, safe, and well-informed during their days and nights at the Fair. 

Duties and Responsibilities include, but are not limited to, the following: 
 

• Greeting guests with a friendly smile, a warm welcome and positive attitude. 

• Providing prompt and courteous service by evaluating guests’ needs through empathy, listening, specific questioning, and effectively resolving matters through appropriate action, service, or solution. 

• Interacting with guests — in person, on the phone, or via email — and fellow Fair employees (often through radios) to resolve issues and provide accurate information, directions, and assistance. 

• Keeping abreast of information and programming at the Fair to be able to answer questions and concerns with timely and knowledgeable responses. 

• Identifying and maintaining lost and found items. 

• Assisting guests with mobility or sensory needs. 

• Providing other related duties as assigned, as needed. 

Qualifications: 

• Demonstrated experience in a customer service role. 

• Excellent interpersonal, customer service, and communication skills.  

• Ability to work proficiently with phones, computers, tablets, and basic technology such as email, Microsoft Word, Microsoft Excel, and website navigation. 

• Ability to learn information quickly. 

• Strong problem-solving skills, conflict management and de-escalation skills, and sound judgment.  

• Ability to work both independently and cooperatively in a group setting.  

• Ability to lift 40 pounds 

• Adaptability to work in a fast-paced environment with changing situations and demands. 

• Willingness to work long hours, nights, and weekends. 

• Punctuality, reliability, flexibility, and dependability. 

• An understanding of and commitment to our FAIRS Values of Fun, A+ Quality, Integrity, Respect, and Service. 

Working Conditions:
 

• Most Team Players will work primarily outdoors, although others will work indoors or inside covered areas. 

• May be exposed to weather conditions. 

• Job duties require sitting, standing, and/or walking for long periods, including in large crowds. 

• Work involves some loud noises, such as during concerts, shows, in the carnival areas, and in large crowds. 

• Work requires a flexible schedule including nights, weekends, and holidays when necessary.
   

• Work with awesome, hardworking, fun people!