Customer Relationship Staff / Assistant Manager - Bilingual(English/Korean)

For More Open Positions Visit us at:

http://recruiting.woongjininc.com/

Our Mission



WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

• Maintain regular communication and collaboration skills with our 3PL call center conducting weekly meetings to ensure alignment and address any issue.  
• Interaction with customers (Delivery, Questions regarding products, exchange, and return)  
• Conduct monthly analysis of customer service related issues and prepare detailed reports for management 
• Corrective action planning to improve CRM process 

Salary: $45-70k/yr. (DOE)

• Bachelor’s Degree or equivalent work experience preferred  
• Assistant Manager level-2,4 year experience or Staff level -1,2 year experience preferred
• Problem-solving and Negotiation skills
• Time management skills  (Prompt responses to customer queries and the timely implementation of customer service strategies needed)   
• verbal and written English communication skills
• Intermediate knowledge in working with MS Office programs 
• Must be legally authorized to work in the United States
• Bilingual(English/Korean)

All your information will be kept confidential according to EEO guidelines.

 *** NO C2C ***