Customer Service Representative

Company : Ebs Recruiters

Job Type : Contract

St. Louis, Mo

Number of Applicants

000+

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Job Description - Customer Service Representative

Contract

Description

Execute the customer complaints improvement process, managing communications with customers and consumers, and logging complaints and inquiries received via phone, email, spreadsheets, and websites.
Collect necessary data from manufacturing plants to aid in investigations for complaints.
Expedite complaint resolutions according to the defined timeframes in the current program.
Process and send completed investigation data to customers and consumers through calls, emails, spreadsheets, and websites.
Process and ship retail consumer refund/goodwill checks when needed.
Foster a Customer Obsessed approach in all communications.
Coordinate and track complaint escalation procedures for unresolved issues, ensuring timely resolutions for complex cases.
Serve as a liaison between customers and internal teams to ensure alignment and customer satisfaction.
Maintain a detailed database of complaints, investigations, corrective actions, and ensure historical data is well-organized and easily accessible.
Assist in preparing for compliance audits by ensuring complaints and resolutions are documented according to regulatory standards.
Other duties as assigned.

Requirements

High school diploma or GED; Associate’s degree preferred.
At least two (2) years of experience in professional customer service role.
Strong verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to multitask and work independently with minimal supervision.
Strong time management skills with a proven track record of meeting deadlines.
Ability to thrive in a fast-paced, high-pressure environment
Intermediate to advanced proficiency in Microsoft Office suite.

Original job Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service Representative

Job Description - Customer Service Representative

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