Customer Service Representative

Company : Intellipro Group

Job Type : Contract

Sunnyvale, Ca

Number of Applicants

000+

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Job Description - Customer Service Representative

Job Title: Customer Service Representative
Location: Sunnyvale, CA (3 days Onsite)
Type: 10+ months Contract (possible extension or conversion)
Payrate: $30/hr. on W2

Role Overview:
As part of the Customer Service Team, you will deliver front-line support to global healthcare customers in a fast-paced, dynamic environment. You’ll handle inquiries, resolve issues, and promote scalable support solutions that align with company objectives while fostering strong customer advocacy.
Key Roles and Responsibilities:

Respond to customer inquiries related to purchase orders, product complaints, returns, and exchanges.
Provide professional email support, ensuring customer satisfaction and strong service standards.
Accurately process sales orders and requests in ERP (SAP/Neptune) and CRM (Salesforce).
Log and track service requests and complaints, escalating to Regulatory when necessary.
Verify purchase order terms and ensure compliance during processing.
Maintain and update accurate customer data in SAP/CRM systems.
Collaborate with team members to improve efficiency and support continuous process improvement.
Build product, policy, and process knowledge to provide effective solutions.

Required Skills & Experience:

Strong oral and written communication skills.
Excellent interpersonal skills with the ability to build professional relationships.
Fluent in English (Spanish or French is a plus).
Detail-oriented with strong time management.
Proficient in MS Office; experience with ERP (SAP preferred) and CRM (Salesforce).
1–2 years of relevant work experience, or at least 2 years post-graduate studies.

Preferred Qualifications:

Associate degree in business administration or related field.
Experience in the life sciences industry.
Prior order management experience in SAP or Salesforce.
Ability to generate reports, pivot tables, and charts in SAP/SFDC.
Understanding of customer success programs and related metrics.

About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

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Customer Service Representative

Job Description - Customer Service Representative

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