Customer Service Specialist I

Our client, a leader in biotechnology and diagnostics, is looking for a Customer Service Specialist I based out of South San Francisco, CA. If you are interested to discuss further, please review the details below.

The Opportunity

In this role, you will serve as a key technical and customer -facing expert, supporting complex customer needs and ensuring high service quality. You will play an important part in driving customer satisfaction and improving service operations.

Key Responsibilities:

• Handle complex customer inquiries and escalations
  

• Provide expert -level support in customer interactions
  

• Train and mentor customer service associates
  

• Analyze customer feedback to identify service improvements
  

• Ensure high levels of customer satisfaction and service excellence
  

Required Qualifications:

• 0–5 years of relevant experience
  

• Strong problem -solving and analytical skills
  

• Excellent verbal and written communication abilities
  

• Ability to manage customer complaints and resolve issues efficiently
  

Work Model

• Hybrid
  

• Fully on -site for the first eight weeks (training period)
  

• After training: Two days remote and three days on -site
  

• On -site anchor days: Tuesday through Thursday
  

Working Hours

• Between 6:00 AM and 5:00 PM (8 -hour shift within this window)
  

• Training period (first eight weeks): 7:30 AM – 4:00 PM
  

If interested, please send your updated resume at [email protected]