Customer Solutions Specialist

Salary :

$20 - 21 hourly

Company : Darkhorse Express Solutions

Job Type : Contract

Garden City, Ga

Job Description - Customer Solutions Specialist

Customer Solutions Specialist

Full Time
Salary - $20-$21, depending on experience, WEEKLY PAY
Schedule- 7AM-4PM

Job description:
Will need to perform all import logistics and operations tasks for our customers’ accounts to ensure the highest level of reliability and efficiency.

Key Responsibilities:

Will need the ability to liaise directly with the customer and overseas offices, assessing their needs and delivering a high level of customer service follow-up.
Manage and track shipments from origin to destination and communicate that information to both our customers & overseas teams
Coordinate shipments arrival processes & deliveries set up both domestic and international while adhering to on-time expectations
Maintain customers SOPs
Manage and update all shipments milestone/ timelines for our EDI customers
EDI operational knowledge is highly desirable, but not essential
Support Management when requested to create reports for assigned customers
Perform and maintain billing functions for assigned customers

Requirements :

High achiever, self-driven with excellent verbal and written communication skills
Ability to prioritize and multi-task in a fast-paced, changing environment
Excellent analytical, critical thinking, and problem-solving skills
Strong organizational skills and attention to detail
Possess ability to build relationships with both internal and external teams
Team player, flexible, hands-on with interpersonal skills and time management
High School Diploma required
Superior Customer Service skills with excellent telephone and email skills
Strong working knowledge of MS Office programs, including Excel and Word

If you feel your experience aligns with this role, apply today and take the next step in your career!

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Customer Solutions Specialist

Job Description - Customer Solutions Specialist

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