Dallas / Ft. Worth Front of the House Staff

Join the fastest growing team in the Dallas / Ft. Worth Hospitality Industry!

We have many exciting positions in Dallas / Ft. Worth, including:

Front desk:

• Manage online, phone and in-person room reservations.
  

• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities.
  

• Take payment from customers.
  

• Respond to guests’ issues and complaints in a friendly, timely manner.
  

• Explain local amenities and attractions to guests.
  

• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs.
  

• Assist customers with the planning of special events such as weddings and business conferences.
  

• Arrange specialized services for VIP customers.
  

• Must therefore follow the standards and rules of each property.
  

Front desk supervisor: 

• Supervise front desk staff and ensure that they provide excellent customer service.
  

• Respond to guests' inquiries and requests in a timely and professional manner.
  

• Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests.
  

• Manage reservations and room availability.
  

• Ensure accuracy of billing and payment processes.
  

• Monitor and review guest feedback.
  

• Resolve customer complaints.
  

• Train and coach front desk staff.
  

• Monitor staff performance and provide feedback.
  

• Maintain a clean and organized front desk area.
  

• Create and send the work schedule for reception staff.
  

• Must therefore follow the standards and rules of each property
  

Night audit:

• Balancing the accounts from day shift Managing front desk activity and handling guest check-ins and check-outs.
  

• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference. Handling customer requests and complaints and directing other employees or departments accordingly.
  

• Managing and updating all official documentation pertaining to the role.
  

• Ensuring that all end-of-day activities have been successfully executed by employees in all departments.
  

• Answering calls and queries related to potential booking.
  

• Must therefore follow the standards and rules of each property.
  

Bellman:

• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.
  

• Recognize all returning and VIP guests, and welcome them back.
  

• Escort all guests checking in to their accommodations following hotel procedure.
  

• Inform them about all hotel and guest room features, hotel facilities, and emergency procedures.
  

• Assist guests with their luggage.
  

• Deliver the morning newspapers to each occupied guest room.
  

• Make deliveries to guest rooms as instructed.
  

• Store and retrieve luggage and other objects for guests.
  

• Must therefore follow the standards and rules of each property.
  

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