Deskside Technician / Field Technician

Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company.



At Arthur Grand Technologies, we value our employees & contractors and strive to provide them with challenging, interesting work, market-relevant benefits, and opportunities for professional growth. If you have the necessary qualifications, and are excited to join a dynamic team.

Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.

Arthur Grand Technologies is currently seeking a highly motivated and skilled Deskside Technician (Onsite Field Support) for one of our clients.

Role: Deskside Technician (Onsite Field Support)

Location: Winona, MN-  / Rochester MN- (Onsite)



Job Description:

• Deliver onsite and remote support for end users, resolving incidents relating to EUC equipment including desktops, laptops, peripherals, and mobile devices.
• Provide Break/Fix support, troubleshooting, and issue resolution for hardware and software failures.
• Initiate and manage the creation of tickets for each reported issue, ensuring that all incidents are accurately logged and tracked through resolution.
• Conduct pre-installation and site surveys in alignment with requirements for network connectivity, power, and coordination with third-party suppliers.
• Perform IMACD (Install, Move, Add, Change, Dispose) hardware and software operations as per service requests.
• Carry out asset refresh activities and manage the disposal of hardware in accordance with company policies.
• Issue loaner devices or software for repairs or in cases of lost/stolen equipment, including data backup and recovery.
• Coordinate and manage warranty repairs with hardware vendors and facilitate IT equipment returns under asset management guidelines (including legal hold PCs).
• Assist users by providing support through Smart Hubs installed at designated sites, ensuring seamless access to remote troubleshooting and device assistance.
• Perform proactive PC health checks using prescribed tools, addressing performance or hardware issues during field visits.
• Document and update knowledge base & runbooks.
• Support conference room technology by conducting weekly checks and resolving identified issues proactively.
• Assist with IT equipment setup, testing, and support during events, ensuring readiness and functionality of all required devices.
• Manage IT equipment disposals and coordinate with preferred suppliers for proper decommissioning and recycling.
• Document and maintain accurate records of all activities, site visits, and incident resolutions in the approved ITSM tool.
• Assist users with activities including but not limited to IT equipment moves, peripheral installation and configuration, onboarding and offboarding requirements 
• Comply with company practices, guidelines, and security requirements at all times, maintaining professionalism onsite.
• Engage in continuous improvement initiatives to optimize field support delivery and enhance end user satisfaction.
• Coordinate with specialized IT teams for escalations and advanced technical support
• Forward unresolved tickets to the relevant specialized teams for escalation when issues cannot be resolved by Deskside support.
  
   

  Thanks

  Afrin Rihana | Team Lead

  Arthur Grand Technologies Inc

  SBA 8(a) Certified Minority Small Business | Certified Minority Business Enterprise by NMSDC

  Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

All your information will be kept confidential according to EEO guidelines.