Desktop Support Specialist

Company : Lingatech

Job Type : Contract

Harrisburg, Pa

Number of Applicants

000+

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Job Description - Desktop Support Specialist

Location: Harrisburg, PA
Position Type: Onsite
Contract Length: 6 months + extensions

Position Overview:
This role focuses on providing technical support for workstations, laptops, Macs, and related peripherals while ensuring device compliance and operational health. The position involves troubleshooting hardware and software issues, maintaining system integrity, and collaborating with other IT teams to resolve escalated problems.

Duties:

Monitor incident queues and take ownership of issues, assisting customers as needed.
Keep all support tickets updated and thoroughly documented.
Provide clear documentation on issue resolution for other teams when required.
Track and remediate devices with broken SCCM clients, compliance issues, or reported OS/application problems.
Monitor and report on PC health, escalating issues as necessary.
Collaborate with teams such as SCCM, Active Directory, Security, and IT Service Desk to resolve complex problems.

Required Skills:

3 years deploying PCs and providing support to end users in a large enterprise environment (1,000+ PCs)
3 years developing, testing, and maintaining PC images
3 years supporting PCs in a large domain environment
3 years installing and configuring PC hardware and peripherals
3 years repairing PCs by replacing hard drives, motherboards, memory, etc.
3 years experience with security, disk encryption, and anti-virus products on Microsoft Windows PCs, laptops, and Apple OSx Macs
3 years knowledge of Active Directory and experience troubleshooting GPOs and name resolution
3 years experience managing profiles and certificates on Microsoft Windows PCs, laptops, and Apple OSx Macs
2 years experience supporting Microsoft Windows PCs, laptops, and Apple OSx Macs using remote tools (SCCM Remote, RDP, ARD)
2 years application support for MS Office 365 on Microsoft Windows PCs, laptops, and Apple OSx Macs
1 year experience integrating Macintosh systems into an Active Directory Domain environment

Preferred Skills:

2 years scripting experience with VBS and PowerShell
2 years experience with Configuration Management Console queries and reporting
2 years experience with SCCM OSD Task Sequences, including implementation and optimization
2 years experience using Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Toolkit (MDT)
Microsoft Certification
Ability to communicate clearly
Change-oriented mindset – improve processes and confront difficult circumstances creatively
Demonstrated customer focus; building strong customer relationships
Ability to effectively evaluate information to make correct decisions
Strong problem-solving skills; able to narrow scope of problems and eliminate irrelevant information
Strong team player – collaborate with others and be open to alternative approaches
Interest in emerging technologies demonstrated through training and attending technical events

Original job Desktop Support Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Desktop Support Specialist

Job Description - Desktop Support Specialist

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