Displacement Prevention Navigator (Independent Contractor (Non-Employee)

Company : El Buen Samaritano

Job Type : Contract

Austin, Tx

Number of Applicants

000+

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Job Description - Displacement Prevention Navigator (Independent Contractor (Non-Employee)

About El Buen Samaritano
For over 35 years, El Buen Samaritano (El Buen) has been a trusted community resource for Latino and immigrant families in Central Texas. Serving more than 30,000 individuals annually through culturally relevant food access, health literacy, education, and economic mobility programming, El Buen is a welcoming space where families grow into their own power and unleash their potential.
El Buen has partnered with Austin Housing’s Displacement Prevention Division to expand the Displacement Prevention Navigator Program. Work is managed by El Buen Samaritano pursuant to a contractual agreement with Austin Housing’s Displacement Prevention Division.

Opportunity Overview
El Buen seeks a community-based Independent Contractor to serve as a Displacement Prevention Navigator. The Navigator provides frontline housing stabilization support to households at risk of displacement through proactive engagement, culturally responsive intake and assessment, navigation to resources, documentation, timely triage and escalation of urgent housing risk, and structured follow-up.
This is a flexible, community-facing contract ideal for individuals with strong neighborhood ties, lived experience, or established trust in communities experiencing high displacement risk.
The Displacement Prevention Navigator functions as a housing-focused Community Health Worker (CHW) within El Buen’s Community Health Worker model and provides culturally and linguistically appropriate navigation, outreach, assessment, referral, and follow-up grounded in trauma-informed, person-centered practice.

Scope
The Navigator provides housing stabilization navigation and referrals while connecting participants to El Buen and partner resources (health, food access, education, and economic supports). The Navigator works collaboratively with staff and community partners to strengthen participant outcomes and contributes to data collection and reporting aligned with program requirements.

Key Responsibilities
Housing Stabilization & Navigation: Assessment, Referrals, and Follow up

Conduct culturally responsive housing stability assessments and displacement risk screening

Provide trauma-informed, person-centered navigation that recognizes the impact of trauma and supports participant choice, dignity, and self-determination

Provide cultural mediation and language access support, including interpretation/translation as needed, to reduce barriers and support successful system navigation

Connect households to rental assistance, utilities assistance, home repair programs, legal aid, benefits, food access, health services, education, and workforce resources

Provide warm referrals and structured follow-up until the case is resolved, the participant declines further contact, or the household becomes unreachable after documented attempts

Track workflow status of applications and referrals and support households through completion whenever possible

Document client encounters and outcomes in designated data systems

Program Coordination: Triage, Escalation, and Risk Awareness

Follow same-day escalation protocols to the Contract Manager (or designee) for urgent housing risks, including eviction notice or filing, imminent lockout, utility disconnect notice with imminent shutoff, unsafe housing conditions posing immediate health or safety risk, domestic violence or safety concerns impacting housing stability, and heightened vulnerability requiring immediate stabilization

Support workflow processes and escalate urgent or complex cases consistent with program protocols and supervisor guidance

Within 24 hours of identifying urgent risk, documenting the risk indicator, actions taken, and recommended next steps in the designated system and notify the Contract Manager through the agreed communication channel

Maintain organized case records consistent with program documentation standards to support compliance and audit readiness Within 24 hours of identifying urgent risk, document the risk indicator, actions taken, and recommended next steps in the designated system and notify the Contract Manager through the agreed communication channel

Community Outreach & Engagement

Lead at least one Community Resource Fair during the contract term

Participate in outreach events in priority neighborhoods

Build awareness of displacement prevention resources through proactive community engagement

Represent El Buen with professionalism in community settings and support culturally grounded outreach that builds trust and reduces barriers to access

Participate in at least two (2) outreach activities per month (event, tabling, partner meeting, canvass, or neighborhood activation), unless an alternate plan is approved by the Contract Manager based on program needs

Evaluation & Reporting

Maintain accurate and timely documentation to support program reporting and audit readiness

Submit monthly activity summaries (# of households/individuals served, intakes/assessments, closed-loop referrals, trends, barriers, and follow-up needs)

Accurately collect and enter data aligned to program measures to demonstrate effectiveness and support continuous improvement

Participate in evaluation and quality improvement activities as requested, including data integrity checks and process improvements

Protect client confidentiality and use only El Buen-approved tools and systems

Training

Complete required onboarding and program orientation (within two weeks of contractual agreement signature.

Complete Community Health Worker (CHW) certification training (if not already certified) El Buen will pay for certification.

Maintain CHW certification in good standing (including continuing education/CEUs as required by the certifying body and applicable to the contractor’s certification timeline)

Engage in CHW learning that strengthens trauma-informed, culturally grounded, and equity-based practice and supports consistent navigation quality

Participate in ongoing learning opportunities

Priority Neighborhoods
Preference will be given to contractors who reside in, have lived in, or have demonstrated experience working in:

Dove Springs (78744, 78745)

Montopolis (78741)

Colony Park / Eastern Crescent (78723, 78724)

Project Connect Transit Corridors (78702, 78721, 78722)

Qualifications

High school diploma or equivalent required

Minimum two (2) years facilitating referrals to community resources for families with limited financial, healthcare, or housing stability needs

Bilingual and biliterate in English and Spanish required

Certification as a Community Health Worker (CHW) OR must obtain CHW certification within six (6) months of contract start

Demonstrated ability to engage participants with empathy and cultural responsiveness and to provide trauma-informed, person-centered support

Experience in social services, essential needs, health navigation, or housing stabilization

Strong organizational and time-management skills; able to manage multiple cases, follow-up timelines, and documentation deadlines

Strong documentation and organizational skills including ability to use data collection systems to track assessments, encounters, referrals, and outcomes

Ability to use data systems (e.g., Apricot, Salesforce, or similar) to track assessments, referrals, and outcomes

Ability to work under pressure and maintain professionalism when assisting participants in crisis

Ability to work flexible hours, including occasional evenings/weekends

Valid Texas driver’s license and reliable transportation

Insurable based on driving record (as applicable to program requirements)

Preferred

Motivational interviewing or client-centered counseling experience

Experience organizing or supporting community outreach events (resource fairs, tabling, canvassing, or neighborhood activations)

Experience coordinating referrals with multiple partner agencies and documenting follow-up to resolution

Experience in nonprofit, public health, or community-based settings

Experience with housing stabilization, displacement prevention, eviction prevention, rental assistance, and/or benefits navigation

Core Competencies (CHW I–Aligned)

Commitment to Quality: Maintains accuracy, thoroughness, and compassion in service interactions and documentation

Client and Community Focus: Demonstrates cultural humility, empathy, and participant-centered engagement aligned with El Buen’s mission

Professionalism and Ethical Conduct: Adheres to confidentiality, safeguarding, and accountability expectations

Communication Skills: Communicates clearly and sensitively across cultural contexts; provides cultural mediation as needed

Teamwork and Collaboration: Coordinates respectfully with staff and partners to support warm handoffs and shared problem-solving

Continuous Learning and Growth: Participates in CHW training and continuing education that strengthens trauma-informed, culturally grounded practice

Judgment, Risk Awareness, and Escalation: Identifies urgent housing risks and follows same-day escalation protocols

Contractor Terms
This is an independent contractor engagement, not an employment position. Contractors are responsible for their own taxes and benefits. Compensation will be based on an agreed hourly or monthly rate and is contingent on satisfactory completion of services and documentation.

Background check and Safeguarding certification are required.

To Apply
Submit a cover letter, resume and complete a brief statement of interest highlighting your connection to priority neighborhoods and experience supporting families at risk of housing instability.

Term: 12 months (grant-funded), with potential renewal
Estimated Level of Effort: Up to 40 hours per month
Location: El Buen Samaritano headquarters and community-based outreach in priority Austin neighborhoods

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About the Company

El Buen Samaritano

El Buen Samaritano works to help Austin Texas families access health, workforce development, youth education, and essential needs.

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Displacement Prevention Navigator (Independent Contractor (Non-Employee)

Job Description - Displacement Prevention Navigator (Independent Contractor (Non-Employee)

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