Eligibility Specialist

Salary :

$30 - 35 hourly

Company : Tidal Basin Holdco

Job Type : Contract

Honolulu, Hi

Number of Applicants

000+

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Job Description - Eligibility Specialist

THIS IS A TEMPORARY EMPLOYMENT OPPORTUNITY

Position Summary: Tidal Basin seeks a competent Eligibility Specialist to join the team supporting the Hawaii Non-Congregate Sheltering (NCS) program. The position will assist with reviewing FEMA NCS applicants for those affected by the Kona Low flooding incident. This position represents an exceptional opportunity to join an expert team to facilitate change and help make a lasting difference.

The Eligibility Specialist is responsible for reviewing the affected applicant’s FEMA NCS application and come to an eligibility determination. The responsibility also includes evaluating previously denied applications for potential appeals. The Eligibility Specialist may potentially serve as a point of contact between the program and the applicant and is expected to provide exceptional customer service while assisting the client in coordinating necessary services and resources to address their sheltering needs. Eligibility Specialists will be responsible for meeting goals and objectives as assigned, complying with all federal, state and local regulatory requirements, and adhering to all contractual or prescribed stakeholder expectations or requirements.

Job Duties and Responsibilities include:

Provide eligibility/case management services and work effectively as part of a team.
Gather documents to establish program eligibility.
Once established, maintain a caseload of applicants, and sustain regular and required contacts within guidelines.
Maintain a high ethical standard to protect client information.
Provide resources and referrals to clients to meet their disaster-related unmet needs.
Attend meetings and training provided by Eligibility Supervisors/Leads, internal and external.
Work collaboratively with Eligibility Supervisor and Program Management to meet program goals and performance targets.
Exhibit a strong work ethic and a desire to adhere to strict boundaries and professional ethics in the care of others, awareness of the impact of a disaster on the community, family, and individual.
Maintain a complete understanding of all applicable Program policies and requirements.
Complete required training.
Follow all health and safety guidelines.
Other duties as assigned.

Required Skills and Competencies:

Demonstrated case management and/or loan processing expertise
Excellent organizational skills and attention to detail
Strong interpersonal, customer service, analytical and problem-solving skills
Proficient in MS Office Suite and ability to learn new software systems
Ability to communicate effectively, verbally and in writing
Excellent time management skills with a proven ability to meet deadlines
Ability to work independently and pro-actively identify key steps to complete requested client outcomes.
Excellent applicant relations and an understanding of local, state, and federal government structure

Physical Requirements/Work Environment:

Ability to work at client designated locations including office environments, community-based facilities, or DRCs in variable climate conditions
Ability to stand and/or walk for extended periods
Ability to sit for extended periods while performing work activities
Ability to lift and carry up to 20 pounds (e.g., laptops, files, mobile office equipment)
Ability to travel to and between client-designated sites
Valid driver’s license

Required Education and Experience:

Associate or Bachelor’s degree, preferred
Experience working with FEMA funded program(s) preferred
Experience working with grant programs
Experience in case work or social services

Job Location: Hawaii
Pay Rate: $30 - $35/hour

Job Description Disclaimer
This position description incorporates the job's core responsibilities. It recognizes that other related duties not specifically mentioned might also be performed and that not all responsibilities may be carried out depending on operational needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Upon hire, secondary employment and other employment restrictions must be disclosed and approved.

Tidal Basin Holdco, LLC, and its subsidiaries and affiliated companies, which include Tidal Basin Government Consulting, LLC are an Equal Employment Opportunity Employer.

Original job Eligibility Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

Tidal Basin Holdco

Discover how Tidal Basin supports communities in emergency management and disaster recovery. Empowering people and promoting resilience.

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Eligibility Specialist

Job Description - Eligibility Specialist

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