Emergency Communications Engineer

• Help design, build and continuously improve the clients online platform.
  


• Research, suggest and implement new technology solutions following best practices/standards.
  


• Take responsibility for the resiliency and availability of different products.
  


• Be a productive member of the team.
  

Requirements

• 8+ years in data center, telecom, or network support roles
  


• Oversee vendors and infrastructure for emergency communications and telecom services
  


• Coordinate with service providers, jurisdictions, and Emergency Communications Relay Centers
  


• Deploy, configure, and support emergency communications network infrastructure (including cabling and racking)
  


• Provide technical support for E911, NG911, and Text-to-911 (SMS, MMS, RTT) systems
  


• Manage ESInet services, unified communications, alarm relays, telematics, and third-party integrations
  


• Investigate service failures, identify root causes, and implement remediation
  


• Support testing environments, validate 911 test cases, and maintain asset documentation
  


• Strong experience in LAN/WAN troubleshooting, voice/data routing (Wireline, Wireless, VoIP)
  


• Proficient with documentation tools (Excel, Visio, Word)
  


• Skilled in network hardware, cabling standards, LEC circuits, and field installations
  


• Physically capable and flexible with on-call, after-hours, and regional travel work
  


• Bachelor’s in Computer Science or related field
  


• Strong communication and presentation abilities
  


• In-depth knowledge of emergency comms infrastructure, E911 call routing, NG911, ANI/ALI, ACD, land-mobile radio (P25), GIS, and SMS/RTT routing
  

Benefits

• A challenging, innovating environment. 
  


• Opportunities for learning where needed.