Enrollment Support Coordinator (Hourly)

Location: Bronx, NY (Hybrid)
Reports to: Manager of Enrollment, Engagement & External Affairs
Status: Hourly Contractor (non-benefited)
Schedule: Flexible hours with increased availability during peak enrollment periods

Role Overview

Vertex Partnership Academies is seeking an organized, proactive Enrollment Support Contractor to provide hands-on operational and family-facing support to the enrollment function. This role is designed to increase capacity during critical recruitment, application, and onboarding windows and will work closely with the Manager of Enrollment, Engagement & External Affairs to ensure enrollment pipelines move quickly, accurately, and professionally.

This is not a strategy role. This is an execution role. If you like closing loops, following up relentlessly, and keeping systems clean, this job is for you.

Key Responsibilities

Family Outreach & Follow-up

• Conduct outbound phone calls, texts, and emails to prospective families
• Follow up with applicants to collect missing documentation and confirm next steps
• Support family communication around application status, deadlines, and enrollment events
• Log all outreach and interactions accurately in enrollment systems

Application & Documentation Support

• Support application intake, review, and completeness checks
• Track required enrollment documents (e.g., proof of address, immunization records, IEPs)
• Flag issues, missing items, or concerns to the enrollment lead promptly
• Assist with onboarding processes once students are matched or accepted

Recruitment Event Support

• Support logistics and execution of recruitment events (open houses, academy tours, information sessions)
• Assist with sign-ins, follow-up lists, and post-event outreach
• Help ensure a professional, warm experience for all visiting families

Data & Systems Management

• Maintain accurate, up-to-date enrollment trackers and CRM records
• Run basic reports as requested (application counts, follow-up lists, conversion tracking)
• Ensure clean handoffs between recruitment, enrollment, and operations teams

General Enrollment Operations

• Support coordination with internal teams (operations, counseling, leadership) as needed
• Assist with time-sensitive tasks during high-volume enrollment periods
• Other enrollment-related duties as assigned

Qualifications

• Strong organizational skills and attention to detail
• Comfort making phone calls and communicating directly with families
• Ability to manage multiple tasks and follow through independently
• Professional, warm, and clear communication style
• Reliability and responsiveness in a fast-moving environment
• Professional working fluency in Spanish

Preferred

• Experience in school enrollment, admissions, or family engagement
• Familiarity with NYC charter enrollment processes
• Comfort working in spreadsheets, CRMs, or student information systems

What Success Looks Like

• Families receive timely and clear follow-up to finalize enrollment
• Application pipelines move faster with fewer dropped balls
• Enrollment data is accurate, current, and usable
• The Manager of Enrollment, Engagement & External Affairs gains real capacity, not more work

Compensation

• $25-$30 commensurate with experience
• Hours will fluctuate based on enrollment cycles and the needs of the academy