Event Services Manager

POSITION: Event Services Manager

DEPARTMENT: Event Services

PRIMARY RESPONSIBILITIES:

• Communicates expectations of guests to all operating departments in a timely & efficient manner by preparing proper documentation (Banquet Event Orders & Group Resume) and ensuring compliance with The Greenbrier’s policies and procedures.
  


• Execute all events with the highest regard to guest service while maintaining a professional, friendly and courteous atmosphere that provides guests with an exceptional experience and ensures efficient operations.
  


• Manage preparation of all event support materials/collateral.
  


• Completes all follow-up and acknowledgements.
  


• Participate in pre-convention meetings, training and other related meetings as required.
  


• Works with hotel operational departments to ensure a flawless event for guests.
  


• Monitors and evaluates all program components; making changes as needed.
  


• Proactively resolve any guest issue that arises, including the coordination of departmental assistance when necessary.
  


• Performs all other job-related duties as requested.
  

SECONDARY RESPONSIBILITIES:

• Maintain general property knowledge.
  


• Maintain fiscal responsibilities as related to departmental budgets.
  


• Ensuring a positive work environment.
  

NORMAL WORKING HOURS:

·         Vary through 7-day work week depending on business

EDUCATIONAL REQUIREMENTS:

• Bachelor’s Degree or equivalent education and/or experience preferred
  

·         Hospitality experience at 4 or 5 Diamond-rated resorts or hotels

COMMUNICATION SKILLS REQUIREMENTS:

·         Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)

·         Must have excellent written, oral, and interpersonal skills

TECHNICAL REQUIREMENTS:

• Strong time management and organizational skills
  


• Demonstrate ability to work independently and to self-motivate
  


• Team player with the ability to handle multiple assignments in a fast-paced environment
  


• Ability to organize multiple functions into a seamless process and multi-task
  


• Detail Oriented
  


• Follow-up and follow-through in a timely manner
  


• Advanced knowledge of Microsoft Suite; Excel, Word, Microsoft Outlook, PowerPoint
  

·         Proficient in Delphi and/or Micros Opera Sales & Catering systems

·         Proficient in Social Tables

·         Proficient in Open Table

PAST WORK EXPERIENCE REQUIREMENTS:

·         Convention Services Experience at 4 or 5 Diamond-rated resorts or hotels

·         Experience with F&B, décor and audio-visual set-up and needs

REPORTS TO:

·         Director of Event Services