Events Manager

Quail West Golf and Country Club is in search of an experienced, organized, and personable Events Manager.  

Quail West is a leading private golf and country club that prides itself on providing world-class facilities for Members and their guests and an extraordinary and inclusive, yet unpretentious lifestyle. One of Southwest Florida’s most welcoming clubs, Quail West’s courses, facilities and services are shared by a limited number of members to enhance the quality of the member experience 

• This is a full-time, salaried position
• Schedule varies: Varies. Open schedule required.
• Compensation: $80,000

Summary:

 This is a hybrid role of event administration and event execution. The Events Manager will work with the Events team to execute all day-to-day events, banquets, and member-led game/activity services. This position will develop and oversee administrative and operational aspects of preparing club member events and private parties, as well as strategizing operational service standards. Integral in managing events and assisting banquet manager with staff management. Work with banquets and other departments to assure that the members’ and guests’ expectations are exceeded, and the highest quality food and service are delivered.

Essential Duties and Responsibilities:

• Support the Director of Catering & Events with managing all aspects of event and catering-related planning, including communication between departments and vendors.
• Assist with updating and keeping up with the Club Calendar using Tripleseat Software.
• Perform related banquet set-up and tear-down tasks (tables and stations). Creates buffet and table diagrams with support from Director of Catering & Events.
• Lead event lineups and prepare sections & service expectations under guidance from Director of Catering & Events.
• Keep consistent communication with the Banquet Manager, Banquet Captain, Lead Houseman, Concierge, and Communications Director.
• Provide immediate attention to members and guests as they arrive at the event.
• Assist with execution of service for cocktails, hors d’oeuvres, and meals, as needed. 
• Oversee and assist with the execution of wine, coffee, water and/or other beverages served with and after meals, as needed. 
• Understand and assist with the proper procedure for charging events through JONAS.
• Process payment and charging of events in POS system. 
• Help members and clients arrange events and obtain pertinent information needed for event planning.
• Assist Director of  Catering & Events in meeting with department managers to plan food and beverage and décor aspects for events.
• Create and edit banquet event orders, invoices, contracts, floor plans, menus, buffet cards, etc. Schedule events on the QW calendar and handle room reservations. 
• Serve as liaison between kitchen, service and management staff.
• Meet monthly with the House Committee and record meeting minutes.
• Meet with Membership and/or Non-member clients for event and catering planning, as directed by the Director of Catering & Events.
• Collaborate with Banquet Manager on staff performance reviews for assigned service staff.
• Assist with the ordering of linens, decorations, and other event related items for the club.
• Assist in managing bar operations under the guidance of the Director of Wine & Spirits.
• Format, design, and print menus, buffet cards, and consumption sheets. 
• During   the summer months, assist with developing event budgets; review financial reports and take corrective actions as appropriate to help ensure the budget goals are met.
• Assume responsibility of manager-on-duty and/or act as closing MOD, as needed. Schedule will vary day-to-day based on event  needs.
• Assist in managing the storage rooms with Banquet Manager and Houseman.
• Assist restaurant managers with décor for themed events.
• Comply with all laws and policies relating to the service of alcohol.
• Follow up with members and guests to ensure satisfaction. 
• Any additional duties as assigned.

Knowledge, Skills, and Abilities

Computer: Ability to proficiently use Microsoft office, (Word, Excel, and Outlook).

Language: Ability to read, write and comprehend correspondence, memos, and effectively present information in one-on-one and small group situations to employees. 

Mathematics: Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages.

Reasoning: Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form. 

Other: 

• Possess strong organizational, written and time management skills.
•  Exhibit professionalism and leadership qualities through own self-actions. 
• Must be compliant with and actively support a drug free workplace. 
• Comply with all rules and regulations as stated whether verbal or written. 

Qualifications

• Excellent communication skills are essential. 
• Must be a team player and customer service oriented. 
• High school diploma or GED required. 
• Two years of experience in catering and events operations. 
•  Knowledge of the private club industry’s food and beverage operations.
•  Degree in hospitality management/event management a plus. 
•  Event certifications a plus.
• Food safety certification required. 

Physical Demands and Work Environment

•    Physical activities required on a daily basis will consist of standing and walking for long periods of time. 
• Must be able to lift 30-40 pounds. Must be able to work long hours during the season.
• The work environment will entail all food and beverage outlets. While performing the duties of this job the associate will occasionally work in outside weather conditions. 
• The noise level in the work environment is usually moderate.
• All employees must maintain a neat, clean and well-groomed appearance per company standards. 
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the club. 

Reasonable Accommodations:

• Reasonable accommodations will be provided to qualified individuals with disabilities to enable them to perform the essential duties of this position.